Quote:
Originally Posted by Weasel
Hey now, don't lump us all together in one boat... I understand why you are upset with what happened, but understand that not all SA's are crooks and not all techs are idiots. If you feel your service adviser is shady ask to be switched to another one of your choosing. If you had a bad experience with a techs work, ask that it not go back to that tech on future visits.
The dealer I work for has some advisers that have been dealing with the same customers for over a decade and are great to deal with, and a few techs there including myself have customers that request us only to do their work. You can fix the situation, and the service department is usually happy to do whatever it takes to remedy bad experiences.
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Very true- but from a civilians point of view it is SO HARD to manage the relationship. Often times the dimensions of your screwing only become apparent later, and the dealership 'closes rank' to protect their own... most owners are clueless, and just have to trust what they are told... they don't even know when to ask for help or other opinions...
Also, you work at a good shop. There are some toxic dealerships out there, with predatory policies that induce dishonest SAs to 'shade' the truth and maximize their income - in competition with other SAs to save their jobs.
You're lucky and I'm lucky. But many are not.
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