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#11
08-04-2010, 07:18 PM
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Hey now, don't lump us all together in one boat... I understand why you are upset with what happened, but understand that not all SA's are crooks and not all techs are idiots. If you feel your service adviser is shady ask to be switched to another one of your choosing. If you had a bad experience with a techs work, ask that it not go back to that tech on future visits.
The dealer I work for has some advisers that have been dealing with the same customers for over a decade and are great to deal with, and a few techs there including myself have customers that request us only to do their work. You can fix the situation, and the service department is usually happy to do whatever it takes to remedy bad experiences.
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"When you do things right, people won't be sure you've done anything at all" (Bender, futurama) You make something idiotproof, they'll make a better idiot You think professional is expensive, just wait until you pay for amateur. Never let your sense of morals prevent you from doing what is right. Examine what is said, not who speaks. X5 pics RIP 4.6is..... 2003 4.6is 
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