Originally Posted by jasonrhcastle

I am not cool with it, but at this juncture I am not sure what I can really do. I have asked if I can have the vehicle back and do the testing myself. However, I am basically under the impression that BMW wants to keep the vehicle "in house" to evaluate the problem. They don't know what it wrong. Period. My vehicle is the test vehicle. On the downside, I am afraid if I insist on getting it back before they test it, it will ultimately effect my ability to get a replacement, which at this point, is the only acceptable solution.

I am not going to accept this vehicle back. Plain and simple. I have discussed this with customer relations on Monday. I am going to call him back tomorrow (I have his direct extension) and escalate it. I think that putting 1200+ miles on my vehicle is kind of past the limit.

If BMW do not replace this vehicle, I will be moving to Porsche and will never be back. I have had 4 new BMWs in 5 years. I think I have been very loyal to the brand, and have always spoken highly of BMW to my friends, but I am only willing to accept so much.

J