They absolutely do not care.

But you wrote them an email, right? This was screened by one of their low level monkeys. Nobody with a brain read it. Call, or better a paper letter.

However, sadly, you will probably not find someone willing to help even if you get a human- they are trained to deflect and steer you to the dealer...the same one that is seeking to screw you for $500.

Shop around, should be half of that.

Your local dealer making new car sales every 1.5 years ...not willing to help you out?? Why blame BMW alone? You local dealer probably views you as a cash cow.