Cargo cover and BMWUSA customer elimination management

[ard]

They absolutely do not care.

But you wrote them an email, right? This was screened by one of their low level monkeys. Nobody with a brain read it. Call, or better a paper letter.

However, sadly, you will probably not find someone willing to help even if you get a human- they are trained to deflect and steer you to the dealer...the same one that is seeking to screw you for $500.

Shop around, should be half of that.

Your local dealer making new car sales every 1.5 years ...not willing to help you out?? Why blame BMW alone? You local dealer probably views you as a cash cow.

[bigx5er]

Originally Posted by ard

They absolutely do not care.

But you wrote them an email, right? This was screened by one of their low level monkeys. Nobody with a brain read it. Call, or better a paper letter.

However, sadly, you will probably not find someone willing to help even if you get a human- they are trained to deflect and steer you to the dealer...the same one that is seeking to screw you for $500.

Shop around, should be half of that.

Your local dealer making new car sales every 1.5 years ...not willing to help you out?? Why blame BMW alone? You local dealer probably views you as a cash cow.

Good points. I actually started with my dealer. No success (or even a response) from them.

[Kief]

Frustrating I know.
But if you have to purchase one, try Tischer. $395 before your BMWCCA 10% discount (assuming you are a member) $355

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[ard]

Originally Posted by bigx5er

G(or even a response)

Can I assume this was an email?

You need to SPEAK with someone who can make a decision- the New Car Sales Manager, who can- within a few sentences- understand your value to his bottom line and make a decision within the conversation. Not the sales puke who took your order.

Heck, you might even pitch (depending on how it goes) to him "I am not looking for free, but 100 seems reasonable"... given the part dept cost, he should be able to make it happen

[bigx5er]

Originally Posted by ard

Can I assume this was an email?

You need to SPEAK with someone who can make a decision- the New Car Sales Manager, who can- within a few sentences- understand your value to his bottom line and make a decision within the conversation. Not the sales puke who took your order.

Heck, you might even pitch (depending on how it goes) to him "I am not looking for free, but 100 seems reasonable"... given the part dept cost, he should be able to make it happen

My communication attempts have been with my sales guy. Your idea is a good one, I'll drive over and see the sales manager this weekend.