Quote:
Originally Posted by diesaroo
While I would like to believe that your case would be the exception rather than the rule, I just don't. Just out of curiosity, judging by your signature profile, you seem to be getting new BMW's every 4 years or so. Were they all purchased from the same dealership? If so, they do value your repeat car purchases, so you can't deny that plays a major role in what goodwill they extend to you...
"Buy it new and drive it till it dies" guys like me most likely would not receive the same treatment.
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Yes, a new car every few years, and last time in 2007 it was two at the same time (X3 and 535). All from the same dealership. However, I haven't purchased a new car in almost four years, and my sales advisor was away on vacation this past time when I went by to say hello. I dealt with three different service advisors (one vacation fill-in guy, one express lane guy, and then my usual guy, whom I hadn't seen for 18 months). All three were good. My dealership's reviews support that my experience was not unusual. I think that in this case I got better treatment partly because of being informed, being open with them, and expecting them to do a good job. Sometimes if you treat people like they are going to steal from you, they will live down to that expectation. I think that consumers should be aware and informed, but I also think that treating dealers like child rapists will not help consumers. Just my $02. I spent a lot of time working in a very well regarded dealership (not BMW), and saw it from the other side as well.
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2007 X3 3.0si, 6 MT, Premium, White
Retired:
2008 535i, 6 MT, M Sport, Premium, Space Grey
2003 X5 3.0 Steptronic, Premium, Titanium Silver
2002 325xi 5 MT, Steel Grey
2004 Z4 3.0 Premium, Sport, SMG, Maldives Blue
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