Quote:
Originally Posted by JCL
While I recognize the use of hyperbole, the lumping of service advisors in with child rapists and muggers (is that regular muggers or child muggers?) in that they groom their victims just seems to reach a little far.
I had a great service experience recently at my dealer. Two scheduled services on two vehicles, and a return visit to fix an intermittent electrical problem that they couldn't fix in the express lane time slot. It was an electrical fault wasn't covered by the vehicle warranty (it was the trailer module wiring harness). It was covered by parts warranty. However, I installed it, not the dealer, so the extensive diagnostic time was not covered. Service advisor called after a day and a half to tell me the sad story, and propose a resolution. They were in it for some $$. The part was covered. The diagnostic time wasn't. But he had already been to the service manager, discussed an approach, and proposed to me that they would pick it up based on my value to them as a customer. No charge at all. They just wanted me to know what the story was. Not like a child rapist at all. And whether or not he 'profiled' me to see if I was an informed consumer, I am a consumer who purchased (winter) tires and OE wheels from the dealer based on their competitive price. I think they are interested in ensuring they have satisfied customers, and acted accordingly.
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While I would like to believe that your case would be the exception rather than the rule, I just don't. Just out of curiosity, judging by your signature profile, you seem to be getting new BMW's every 4 years or so. Were they all purchased from the same dealership? If so, they do value your repeat car purchases, so you can't deny that plays a major role in what goodwill they extend to you...
"Buy it new and drive it till it dies" guys like me most likely would not receive the same treatment.
04-15-2011, 01:22 PM
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