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Originally Posted by 4.6is Ryder
First. I'm sorry to hear about the troubles you guys are having. Next, it's a know fact that great service is part of a great relationship with your dealer. Any of us could've experienced similar things if we just pulled up to any dealership. I'm not saying this is right, it's just the way it is. The Rover dealer was really willing to help because there's a relationship already formed. Once you have a good foundation with a local service center, you'll be in and out without appointments and getting new cars as loaners  .............Phil |
I believe relationships are a 2 way street and my relationship with my SA is fantastic. She always get things done right the first time and never has an issue getting me a loaner car. In turn I rate her all 10's when I get a service survey because I believe good service deserves an accolade
I'm sorry to hear about your issues but beyond the first issue (it is what it is) the 2nd part isn't BMW NA's customer service it's your dealers. If you don't like your dealer then find a new one