Hey everyone. I bought a 2010 X5 35d in January 2010. I took my car in to the dealer in Feburary 2011 for my first oil change (I don't drive much). when I went to pickup my car at the dealer, Desert BMW of Las Vegas it would not start. They ended up keeping my car for almost 8 weeks. When I got it back I guess they changed all kinds of items in the electrical system.

A couple of months later my X5 would not start again and the rear window was rolled down. It went back to the dealer again for 8 more weeks.

3 weeks ago, the same crap happened again, except this time I smelled and heard electrical noises coming from under the dash. BMW sent the regional service manager out to look at my car. Today I got a call from the dealer stating that it is going to cost $14K to fix the car and it is not covered under warranty. I asked them why, when it has 15K in miles and is not 5 years old yet. They told me my car failed because of an external force. I asked for more of an explination, and was given none. I was told to call BMW customer service.

I called them, and just went in circles with no resolution other then to tell me that I needed to pay the 14K to fix the vehicle as it was not covered under warranty as it was an external force causing the problem. This makes no sense to me as the first time it failed was at the dealer in their possession. The second time it happened they fixed it under warranty, and now it is suddently my issue because of something called an external force and is not "a manufacture defect". How could it not be? Where the other two times a manufacture defect which is now no longer?

I am so pissed of at BMW. This is how they treat a customer who has spent a lot of money on a vehicle. I guess at this point I have to hire a lawyer and sue them as I am not going to give them $14K to fix something they fixed twice before and should be part of my warranty.

Anyone have any other suggestions?