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Old 10-26-2011, 01:29 AM
Join Date: May 2010
Location: USA
Posts: 21
trashheap is on a distinguished road
Angry BMW doesn't honor my warranty

Hey everyone. I bought a 2010 X5 35d in January 2010. I took my car in to the dealer in Feburary 2011 for my first oil change (I don't drive much). when I went to pickup my car at the dealer, Desert BMW of Las Vegas it would not start. They ended up keeping my car for almost 8 weeks. When I got it back I guess they changed all kinds of items in the electrical system.

A couple of months later my X5 would not start again and the rear window was rolled down. It went back to the dealer again for 8 more weeks.

3 weeks ago, the same crap happened again, except this time I smelled and heard electrical noises coming from under the dash. BMW sent the regional service manager out to look at my car. Today I got a call from the dealer stating that it is going to cost $14K to fix the car and it is not covered under warranty. I asked them why, when it has 15K in miles and is not 5 years old yet. They told me my car failed because of an external force. I asked for more of an explination, and was given none. I was told to call BMW customer service.

I called them, and just went in circles with no resolution other then to tell me that I needed to pay the 14K to fix the vehicle as it was not covered under warranty as it was an external force causing the problem. This makes no sense to me as the first time it failed was at the dealer in their possession. The second time it happened they fixed it under warranty, and now it is suddently my issue because of something called an external force and is not "a manufacture defect". How could it not be? Where the other two times a manufacture defect which is now no longer?

I am so pissed of at BMW. This is how they treat a customer who has spent a lot of money on a vehicle. I guess at this point I have to hire a lawyer and sue them as I am not going to give them $14K to fix something they fixed twice before and should be part of my warranty.

Anyone have any other suggestions?
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Old 10-26-2011, 03:40 AM
papasmurf's Avatar
Join Date: Nov 2009
Location: New Jersey
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Do you have any aftermarket equipment installed in the car? If not, I cannot see how this is your problem. The car is obviously a lemon, and they should give you a new car.
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Old 10-26-2011, 03:42 AM
Join Date: May 2010
Location: USA
Posts: 21
trashheap is on a distinguished road
Nope. Nothing aftermarket, no wires were modified/cut, etc.... It is the same as it came from the factory.
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Old 10-26-2011, 06:45 AM
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RE: "They told me my car failed because of an external force. I asked for more of an explination, and was given none."

Tell that dlr an 'external force' is gonna come down and wipe out the freakin dealership, and all their families if they don't fix it perfectly,
or lemon your car...

JK about that 'external force' line that the dlr used. Check your state lemon laws and get pushing firmly, with datelines, docs, notes to self, etc.
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Last edited by motordavid; 10-26-2011 at 07:43 AM.
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Old 10-26-2011, 07:14 AM
Join Date: Apr 2011
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Lawyer up if you need too. The do need to provide you with the cause, not just, "an external force." Tell the dealer and BMWNA that you will be speaking to your lawyer about a lemon buy back and that you need all of the vehicle's documents, (completed work orders, maint, etc.)
Ard, (member on here.) I believe just lemoned an X5 and can probably give you some more advise. But the laws do vary from state to state.
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Old 10-26-2011, 09:21 AM
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Sounds like you need to Lemon it, call BMW and yes call a l-a-w-y-e-r.
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Old 10-26-2011, 09:33 AM
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get a lawyer and research lemon law rules in your state.
His : 2013 X5 3.5d Deep Sea Blue/Black/Aluminum with ALL packages, 20" 214"s, running boards, Adaptive Drive, Spare Tire, BMW Apps
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Old 10-26-2011, 10:44 AM
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Sounds like a really shady dealership, or there is something you are not telling us because the story does not make any sense at all.
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Old 10-26-2011, 11:37 AM
ard ard is offline
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I agree with all the responses.

The terminology you quote, specifically "external force" is quite strange... is there a language issue here?

There is one "external force" here that might explain this issue: Rodent infestation. If this is the case, your car insurance will likely cover the repair under the "Comprehensive" coverage with often times a lower deductible. If this is true, ask BMW for an estimate that states this so you can submit to insurance and authorize the repairs..they should be OK with this.

If this is not the case, you need to collect up every shred of BMW paperwork and find a lemon law attorney. Try and find one that will minimize the % they take from your settlement- most will say "we only get paid when we win", which is true- BMW often pays the legal fees, but many also take a % off YOUR buyback amount. This varies by state, so LOOK UP NV LAWS using google.

You are getting the run around because once the dealer +BMW has determined the car was abused/modified/changed.etc, BMWNA will NOT overrule that decision. Even harder is a BMW regional rep has stepped in and altered the "independent dealer's finding'...

Who had possession when the problem became apparent is secondary to what the problem IS...and what CAUSED it.

More info needed....

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Old 10-26-2011, 12:03 PM
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Location: Machine
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Why would the OP not mention this?


I suspect there's more to this picture than has been reported by him.
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