Daniels

[fr1539]

q

[LeMansX5]

What was the reason for negative survey? There was a article a while back in Roundel magazine about BMW customer surveys. It basically said that you don't expect to go back to dealer if you give them less than 4.

[LeMansX5]

Technically the dealer should not refuse service on a BMW under warranty. You can call BMW @ 800-831-1117 and tell them that.
The article did not say you cannot take back, just that you should not as they (dealer) will be unhappy bunch.

[Quicksilver]

Why did you ask to be given another car to replace the one you bought when yours was going to be repaired under warranty?.....

Sounds unreasonable IMO

[JCL]

They need to do the warranty repairs, but I am not sure why you would want them to given your current relationship.

You bought a used vehicle, and they are fixing it. The problem you had could have happened to any vehicle, it isn't specific to the one you bought.

You used the survey to express your frustration, and it cost them big time. They are just saying you should probably go somewhere else given your attitude. I agree. If you don't want to work with them, they are better off without your business. With the qualifier on the warranty work, which is an obligation, if it was my dealership I would suggest you find another service outlet as well.

No, I am not feeling you here.

[NOVAX5]

My thoughts,
First of all the BMW dealer you were dealing with was bad enough that they didn't find a way to work out with you on the deal and repair. But...

All vehicles depreciates after you drive it out of the dealer.
Oil seperator is repairable items and it failed after you purchased the vehicle not before and it is a warranty item.
Reliability has been BMW issue for years you should know this before you purchase the vehicle. Giving them the all 1 on negative survey didn't do you anything if you want to work something out. The trick is this, give some all 5 and go back for more repair. They will be more than happy to do it. My personal experience with my local dealer S.A. I gave him all 5, and all my repairs I requested were done properly and free after my warranty ran out for 3 months, the last bill were $2800 was on BMW after my warranty expired. You give them hard time, they will give you hard time, thats all.
Asking for a "return and refund" or "replacement with the same price" is not the thing that is in dealers interests. Sorry, all dealers are like that. Pretty much after you purchase the vehicle ITS YOURS. Fixes, drop in value, no reliability or whatever will fall on you, not them, cause the vehicle is YOURS not THEIRS.
Warranty is TO FIX, not TO TRADE the vehicle.
Good luck working something with them. I would say. Bargain half the $3000 depreciation or tell them to repair everything needs to be repaired. Whatever works best for you. As you said, you and your wife dont feel the "X" from begining, just take half the loss and move on. All dealers work like that believe it or not. Good luck.

[NOVAX5]

wow, it must be a very bad experience for you to go to this extent. looks like it is going to cost him a lot more than just the deal with you. internet is permanent too. i dont know what he will feels if this thing get all over the place. well, its a nice way to get payback but about the vehicle, just take it to some other dealer in the area to get it repaired make sure you don't mention the negative survey or you will get screwed again. it is repairable. well, maybe its a good sign, they will replace the new version of oil separator that could handles cold weather better. good luck.

[Weasel]

Originally Posted by fr1539

You said in your post that the negitive survey hurt them big time,can you explain that to me please?

The survey goes to the CSI index, and different questions on the survey affect different people in the dealership that you aren't mad with! The question on the survey regarding "fixed right this visit" has specifically to do with the quality of work performed by the tech and if it/he actually fixed the issue/complaint. Giving a negative feedback on that because you're mad at the dealership's owner didn't hurt the owner, it hurt the tech. As a tech you have to have an average CSI of well over 90% to get the CSI portion of your check, and that survey likely just cost the technician that worked hard to fix your vehicles problem a couple hundred dollars as a 0 or 1 on the survey bombs out your average horribly! Please think of which employees the question is regarding and answer accordingly. And in the future remember that you catch more flies with honey than vinegar, and you now know if you fuck them they don't want to do anything for you. But the nicer customers that give them no problems, they'll bend over backwards to help out. And I know this first hand!

[motordavid]

To the OP,
Other than that, how do you like the car?

If that Stlr had flipped you a different CPO'd car, there is no guaranty that it too
would not have suffered the oil reg valve mishap.

Otoh, in my 4 years of oem warranty and 1 extra year of Maintenance experience,
I always felt that the "Survey" was self-serving, promoted gratuitous adulations,
is conducted by phone people that could not check tire pressures let alone properly
record a valid complaint, and is largely self-aggrandizing.

GL,mD

[LeMansX5]

BMW should have called you twice for survey,
1. CPO car purchase experience
2. Repair experience

Which survey you gave 1 or both?