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-   -   paint defect in new car (https://xoutpost.com/regional-forums/australia-forum/75195-paint-defect-new-car.html)

wslee 10-14-2010 11:32 PM

Quote:

Originally Posted by Fraser (Post 774904)
I wouldn't bother with BMW Australia's customer care people. If the problems persist you should go straight to the people mentioned by Terry.S and with the threat of going to a TV current affairs programme. I'm sure Western Australia should also have some sort of government body that deals with consumer complaints. In NSW it's called FairTrading. If your X5 is a lemon you need to complain long and loud to everyone you can while the warranty is still in place.

I have try to call the CEO, but the telephonist never want to tranfer me to. I fail to convince her to let me talk to the CEO or any others manager, they said they only able to transfer my line back to the dodgy customer care. i gave up finally.
the car is not lemon to me, other than the poor build quality and lack of quality control, and un-proffesional after sales service, the mechanical is fantastic and the design is good. i like to drive it except all those annoying rattle noise came from the door, the aircon vent in centre console and cargo cover, i can said it is a good designed car but poorly build. This is not happen to my previous 3 bimmers

Fraser 10-14-2010 11:44 PM

Quote:

Originally Posted by wslee (Post 774939)
I have try to call the CEO, but the telephonist never want to tranfer me to. I fail to convince her to let me talk to the CEO or any others manager, they said they only able to transfer my line back to the dodgy customer care. i gave up finally.
the car is not lemon to me, other than the poor build quality and lack of quality control, and un-proffesional after sales service, the mechanical is fantastic and the design is good. i like to drive it except all those annoying rattle noise came from the door, the aircon vent in centre console and cargo cover, i can said it is a good designed car but poorly build. This is not happen to my previous 3 bimmers

To me "poor build quality and lack of quality control" means lemon. It's not a design thing just the characteristics of an individual example like yours which doesn't sound good to me. The build quality on the vast majority of X5s appears to be fine but the odd one isn't good.

Hopefully the dealer will get it sorted but if the problems persist you need to write to the CEO via good old snail mail. They will never let you talk to him. Good luck with it.

wslee 10-14-2010 11:58 PM

Quote:

Originally Posted by Fraser (Post 774942)
To me "poor build quality and lack of quality control" means lemon. It's not a design thing just the characteristics of an individual example like yours which doesn't sound good to me. The build quality on the vast majority of X5s appears to be fine but the odd one isn't good.

Hopefully the dealer will get it sorted but if the problems persist you need to write to the CEO via good old snail mail. They will never let you talk to him. Good luck with it.

Thanks for the advice, i will write a long letter attention to the CEO if more problem come again (hopefully this will never happen) :D.

bigwave2255 10-19-2010 12:04 AM

i have dealt with BMW Australia's customer relations girls, and found them to be very helpful and punctual in getting back to me.

we have at least 3 e70,s and an x6 where i work.

i bought my secondhand e53 based on the experiences of these people and my time as a passenger in there cars, and to date am very happy with the decision.

i thought in time i would upgrade to an e70, however i,m not sure now, they seem a lot bulkier on the outside with minimal increase in interior space.

i see on some forums people are saying they liked the e53 better.

which suits me hehe

of course with all due respect to the OP we are only hearing one side of the story

julezw 01-10-2011 07:04 PM

Unless he is lying or exaggerating about the defects, turn around time, and customer politeness and response time what is the other side?

bigwave2255 01-20-2011 03:58 AM

i,m saying that from my experience with BMW customer help i got a pleasant response, if someone else has a different experience it may in part be due to the manner in which they approached the problem.

grey 04-26-2011 02:15 AM

Quote:

Originally Posted by wslee (Post 763800)
got my 3.0d LCI last Monday, found 2 paint defect spot, sizing 3~5mm diameter, 1 in front bonet & 1 in lower tailgate. its appear like dirt stick to the paint while it is wet. sent to dealer today, they said need to sent to local paint shop to re-paint. I don't feel good with this, not confident that the local paint shop can get the same quality of factory paint as the dealer claim.
What is your opinion ? should i sent to re paint, or just accept as it is, or i should ask for others option (what option can i ask for) ? kindly pls advise.

other defects,
1. HID headlight (left) inner cover missing - new headlight on order
2. lower tailgate inner plactic cover broken clip - part on order
3. driver side door rattle - fixed today.

what a bad luck, not a happy man.

I've had paint issues, boot rattles, cracked lower tailgate inner cover like yours since the very first day I took delivery as brand new. I have eliminated boot rattles with silicon sprays and felt pads myself. Got the dealer to fix the paint issues. There are still very intermittent issues with the car and it doesn't happen when I take it to the dealer, very annoying. Wrote numerous emails to BMW and now after 2 years I'm still battling to get intermittent issues resolved. Bad experience buying a BMW.


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