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wslee 08-23-2010 10:04 AM

paint defect in new car
got my 3.0d LCI last Monday, found 2 paint defect spot, sizing 3~5mm diameter, 1 in front bonet & 1 in lower tailgate. its appear like dirt stick to the paint while it is wet. sent to dealer today, they said need to sent to local paint shop to re-paint. I don't feel good with this, not confident that the local paint shop can get the same quality of factory paint as the dealer claim.
What is your opinion ? should i sent to re paint, or just accept as it is, or i should ask for others option (what option can i ask for) ? kindly pls advise.

other defects,
1. HID headlight (left) inner cover missing - new headlight on order
2. lower tailgate inner plactic cover broken clip - part on order
3. driver side door rattle - fixed today.

what a bad luck, not a happy man.

wslee 09-09-2010 09:23 PM

my new X5 will go in to the local paint shop for one whole week this coming Monday, to repaint to cover the defects. The dealer not even care about my concern nor BMW australia. Suck BMW, no more BMW for my next car, after 10 years of proud BMW owner, after owning 4 BMW, I'm enough, no more.

terry.s 09-15-2010 01:31 AM

that's a shame. when i had a defect in a newly delivered car (once out of 9 BMWs), the dealer couldn't do enough to make sure it was fixed to my satisfaction.

Ninja 09-15-2010 04:24 AM

yes given it was a brand new car, i wouldn't accept a "local shop" quick fix! you should escalate your issue to BMW Australia.

wslee 09-15-2010 09:15 PM

2 out of my 3 previous BMW has some problems, but all the problem occur few months after and were fix under warranty. I would be happy to accept it because we are not buying BMW for reliability, everyone know that.
But the defects on this new X5 are ridiculous, I don't mean to be pedantic, all the defects are appear cosmetically (obviously) which can be discover with simple visual inspection. Why the BMW factory "well trained" QC personel didn't inpect the car ? why the dealer didn't run a pre-delivery inspection & fix all the defects before deliver the car to end user ? why they delivered a defective car which let the customer wasting their time sending the car "many time" to the dealer to get fix ?
i have asking for others option rather than repaint to cover the defects, but the dealer service advisor said "no ! the paint is not up to the standard, we have to repaint it !" What a shame ! BMW produce a car that "not up to the standard" & deliver it to the customer :dunno: ? can u believe it ?

wslee 09-17-2010 07:11 AM

the dealer call me today to pick up my car, said that my car has been 110% beautifully fixed. When i go to the dealer, i discover that the dodgy paint shop make the whole thing worst ! i discover within the 1st minute that 2 spot of sand stick on the surface & covered with the new paint, further more, 1 spot with a finger print mark ! the paint at all the edge of panel are very thick & the surface appear to be wavy & not smooth ! Shit on me, shame on BMW !
i reject to take my car, the service manager said they will call in an "expert" to inspect the paint, what can i do ? what can i do ? what a bad luck !

Ninja 09-17-2010 07:45 AM

that sucks mate..this is totally unacceptable! did they give you a loaner whilst the car is getting fixed?

terry.s 09-17-2010 08:55 AM

Call BMW in Melbourne and try and speak to someone in management. That is unacceptable.

aussiex5 09-19-2010 12:39 AM

Picked our new LCI up last Monday and had a couple of small bits in paint but should come out with a good polish.


Ninja 09-19-2010 03:42 AM

congrats David! any pics? how does it compared to your pre-LCI X5 3.0d?

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