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Old 09-07-2016, 01:05 PM
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Join Date: Nov 2008
Location: Minneapolis, MN
Posts: 3
thauge is on a distinguished road
German Auto Works - St. Louis Park MN - Poor Excuse for a Business

I own an M3, X5M and X5 4.6is - I took my BMW X5 4.6is in for a valve cover gasket service back in July 2015. German Auto Works was referred to me by a friend who knows the owner quite well and has used them for many years and also bought several cars over that period of time. I figured my cars would also be in great hands. I figured wrong. I'm usually a dealer guy but the valve cover gasket service is very straight forward and was most cost effective to have German Autoworks complete it.
The repairs to my car went fine and were a couple of days late due to fault troubleshooting but they picked up the cost of my rental car which I appreciated (the dealer would have provided a loaner car for the duration of the repair so it was only fitting).

Roll the clock forward to March 2016 – I received a call from my insurance company inquiring if I had been in a personal injury auto accident back in July 2015. After my initial shock I told them to get their facts straight and call me back – clearly I had not been in any sort of accident. I received a call back the next day indeed confirming that MY CAR had been in a personal injury auto accident on German Autoworks property with one of their employees at the wheel. The service manager was backing my car out of their bay on their premises and ran over a customer/pedestrian who was standing in front of their shop on their property – the accident crushed his foot/ankle under my rear wheel and knocked him to the ground in the process. The police responded to the accident and my insurance information was given to the police officer without my consent. Further my name and insurance information were recorded on the police report without my consent and with NO NOTICE to me from those involved at German Autoworks that this accident occurred with my car!!

German Autoworks never contacted me to advise of this accident taking place even months later - The only way I found out about it was the fact that German Autowork’s insurance company contacted my insurance company asking for payment from my policy to cover this claim for the accident victim!!!
Instead of German Autoworks taking care of this situation with their garagekeepers insurance – as one would think should take place especially after bringing your car in for a repair, writing them a check for over $2,000 - now my insurance is getting socked with a claim for the negligence of their employee and my driving record/insurability is forever impacted. All this for trusting them with my car. The owners of German Autoworks never reached out to me by phone after I contacted them to offer any kind of resolution. They are now effectively leaving it in the hands of their insurance company to come after my insurance as the primary policy in the accident!? I also recently learned that the employee that was driving my car negligently causing this accident is no longer with German Autoworks. One has to make certain assumptions as to why…

I wouldn’t trust this shop with my lawnmower let alone my BMW’s. If you do decide to do business with them make sure you take your insurance card out of your vehicle while they are servicing it and perhaps better if you can be on site during the repair to monitor their employees driving your car. Absolutely pathetic excuse for a way to do business.
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