Bad Service For Customer In California

[langood]

I will never buy other BMW again! this is my first time have a BMW CAR. bad experience! they will say everything yes when the time you are purchesing. but finally my car need to do serivces. it is difference story.
anyone has same one too?? I prefer BENZ, if you guys choosing bmw or Benz.

dear all, my story is:
i called for car need service BMW in san francisco and also Peter Pan BMW in San Mateo. the question i asked them is "will i have Loarner car get to work?" both dealer have different way to say, the Peter Pan said we are small dealer, don't have loaner car for customer. the Bmw of San francisco said we have 100 loaner cars out everyday, if you need that, you need to make appoinment 4 to 6 weeks before, then we can reserve one for you. also, i ask them give me the retal car back to work. they said we don't provide that too. these are stupid service to customers.
finally i called BMWUSA customer relationship. they said these not under control by bmw of usa.
these are funny!!! i have Benz, i make appoinment any time with dealer service. they can provide me a car anytime, and Lexus too. no excuse at all. instead that. if they couldn't do that. they will found a best way to help you!! you will feel them very helpful.

thanks for your time guys!!!