They can sell cars but their service department lacks customer service.
3rd battery failure in my 2006 E-83 with 35k. No diagnostics done and battery replacement suggested at my cost (> $300)
2nd failure occurred at 32K and no diagnostics were done. Just a statement that "I didn't drive the car enough"
BMW customer support basically was of no help and said that battery wasn't covered.
No response from BMW Customer service to my concern regarding lack of diagnostics as to why the battery is self destructing.
Next steps are
1 - Diagnostics by a non dealer certified BMW mechanic - I would rather pay for good service rather than using my MP or warranty work (what am I really getting from the BMW warranty?)
2 - a formal complaint to the Indiana Attorney generals office.
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E83 - Aero PKG Mods installed: Homelink mirror. CIS-IBUS video module, AUX, Rr Dr Release, stock wheels, Remote start, CarPC (Atom) & mud flaps - NAV - MKIV - NA Map DVD - 2011
E46 - 18.5 wheels/tires (summer), 17 stock (winter), Homelink, NAV software upgrade, BMW video module, Radio to V53, AUX, USB IBUS interface,BMW alarm install, CarPC(Epia), remote starter, tank battery & angel eyes. NAV - MKIII - NA Map CD - High Version 2008.1
08-29-2009, 03:13 PM
Levin BMW in Schererville, IN (Northwest Indiana)-Service
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