Dealer experience started out well but quickly getting worse...

[reyxlp]

Bought a X5 from JMK in Springfield, NJ. Saw it online, dealt with the Internet Sales Manager who appears to be 100%. Gave me a decent price on my trade-in. I didn't haggle back and forth over price, just asked what the best they could do was and he came back with a number I was happy with, etc.

I'm about to drive away with the car and when I go to put in my CDs, there is no CD changer. He apologizes and admits it must have been stolen from within the dealership, immediately orders me a replacement changer but I have to come back because they don't have one in stock.

I live an hour and a half away, plus tolls/gas, etc. but I was going to come back anyway to have LoJack installed, so that's fine.

Come back later for LoJack. Had an appointment and they said it would take 45-60 mins so I could wait and not have to make two trips. When I show up, on time, they say the LoJack guy doesn't actually work at the dealership and they don't know when he's coming in. Could be 15 mins, could be three hours. I have to get back to work, so I have no choice but to leave the car.

I make the extra trip to pickup the car then go straight to my local wheel & tire specialist where I had all-season tires drop-shipped from TireRack waiting to go on. I had tried to buy them from the dealership but they were so much more expensive, I passed. Plus my installer is 100%, Hunter Roadforce, touchless mounting, etc.

Installer calls and says he can't properly balance the front wheels because both the rims are bent in several places. The exact phrase he used was, "like pretzels." Said he'd never seen wheels like this on a newly purchased CPO car.

I contact my sales guy at the dealership. He agrees to help get it taken care of, reluctantly. When I ask him to confirm with parts that they have the replacement wheels in stock (they boast the largest parts department in the northeast) so I don't have to make yet another trip (each trip I lose half day of work's pay, plus gas, tolls, miles, etc.) he says they can't order the wheels without confirming the damage first so I have to drop the car off and come back another time. Plus, they won't replace the wheels, they will only repair them.

I don't need new wheels, it wasn't a new car -- that's fine if they can be repaired, so long as it's OEM spec, more or less, blablabla.

The nerve of this dealership seems unreal to me. They steal my changer, screw up an "waiter" appointment for someone driving in 90 minutes each way to force an extra trip -- now service thinks I bent the wheels, though clearly they didn't do the CPO inspection since they missed the stolen changer and bent rims.

They don't want to trust my wheel/tire guy, fine. The least they could do is arrange to let me have the damage verified and repaired at my local dealer so I don't have to take two more trips, lose two more half days of pay at work, time, gas, tolls, etc. because THEY screwed up, no?

Am I being unreasonable here?

Ugh...

Thanks.