Meguiar's Customer Service experience

[kungpao]

So I picked up a new Mequiar's product at my local parts store the other day. The employee there and I both balked at the price, but it had a $5 off MIR and I figured eh, if it'll save me some time and effort, it's worth it so I'll give it a shot. I tend to like their products anyway.

Got the product home that night and started using it on my car. It was working great and smelled nice to boot! (waterless wash btw) A few sprays later though, and the pump broke. I had 3/4 of a panel done. Crap. So I go in the garage and open the bottle up and fix it. Go back out, finish the panel, start the next... broke again. Can't leave it that way so this spray/repair/clean process went on till I was done.

Next day, I contacted Mequiar's customer care via the website to let them know that A: I really liked the product. and B: That the sprayer blew. I figured I'd let them know. Maybe it was just a fluke, maybe they have issues with their bottle manufacturer. Who knows.

Today, I got an email from them apologizing for the bottle issue and an offer to send me a new bottle along with an empty so I can transfer what i've got of the first bottle! Wasn't expecting that for sure! The only thing they asked of me was a batch number off of the bottle so they can keep track of them.

Meguiar's = Good People!