ECS Tuning Won't Take Back a Snap-in Adapter That Doesn't Work

[Jobu]

So, after the iPhone 4s announcement I excitedly ordered the iPhone Snap-In Media Adapter (84212218390) from ECS for my brand new X5d with BMW Apps. I specified 2nd day air. The item had to be ordered from the distributor, so I had to wait a few days, but they didn't specify that when I placed the order - it was a waste of expedited shipping, but whatever, its wasn't worth complaining about.

I get the item, but when I snap it in I sadly discover that it will not play music. (It does other things fine, however). What a disappointment after all the hype of BMW apps, etc.

I call ECS. It takes some time to get the BMW specialist, but they eventually email and suggest I get the dealer do a re-flash. Fair enough. I tried making an appointment at my dealer, but my dealer didn't want to do it (because they didn't sell me the part). The dealer said "how do we know its not a defective part?" Now I'm caught between my dealer and a internet parts retailer.

So, even though my dealer is being a jerk, I can't be sure the $212 part isn't defective, so I requested a return from ECS. They refused. Reasons stated:

1- They don't accept electronic items for return (I wasn't notified at time of purchase)

2- It was already "installed." (Um, snapped in?)

3- It needs "other parts" from the dealer. (They won't tell me what parts, however.) This doesn not sound right to me. Seems like an excuse for ECS not to take back the part.

Does this sound like behavior we should support on this forum?

ECS is this really how you do business? I've ordered successfully from ECS before, but I am extremely dissatisfied now.