Bluetooth help!!!

[mig25]

Here is my issue, I have researched this forums, all other forums, even searched google, I am stuck.
I have a X5 2003 pre wired for bluetooth. I installed the telematics module. However this module has a phone in its memory I can not pair maine nor delete the one in the module.
I tried everything from pulling the fuse to attemp to pair my phone. I never get the option to pair mine, however if I press the speaking face on the steering wheel it invokes the old verizon phone, rings but a message from Verizon tells me will transfer me because the phone is has no service.
Does anybody know how can I reset the telematics module to delete all phones?
This telematics does not show a PK number on its label either... what gives???
Thank you.