How Umnitza screwed me over...

King · #1 04-15-2005, 09:32 PM

As per an earlier post, I took a set of 2004 angel eyes to remove the fiber optic rings and put them into my existing 2002 xenon light assembly. I contacted Umnitza to complete the install and heat-seal the headlights. I explained to them in detail with pictures of how I want it done and that I would have to park my X5 for a few days and rent a car. They said it would take no more than a day or two. So I shipped my headlights and rings to FedEx overnight at over $220 from Canada! Tracking shows they got there Monday afternoon.

After days of no response, I contacted them on Thursday, and their response... "We're going to take our time and do it this weekend, I don’t want to mess it up."

One week after they got the headlights, I emailed them on the following Monday morning. Their response... "Should be done today. I'll keep you posted."

Monday night..."We're working on a lot of headlights, seems everyone shipped us their's."

Tuesday..."They should be finished today. They are a little more complicated than we thought."

Wednesday..."We ran into a major problem. You did not ship the light rings. We only received the headlights! If you want we can install our own angel eye kit..."

What the F@#K??? At this point I just lost it!!!!!

I had taken pictures of everything that I had shipped and sent them the pictures. I told them they would have to buy me new rings out of the 2004 headlights if they can't find them!!

Wednesday night... "Okay we found the rings. We are literally finishing it tonight. We will send you pics of the final product."

Thursday..."They are shipping tomorrow, they are not completed yet, one side left to do. Will send you pics later today."

This is the second time I lost it!!! I told them to pack the lights and ship them back overnight. I don't care if they are done or not, just send them back immediately!

Friday morning..."Why are you worrying? They are done and are being shipped out today!"

Friday afternoon when I called to confirm shipping ..."The installer has the lights apart and says your rings will not fit into the headlights. Why don't you install our angel eye kit, it's not too much more expensive..."

CAN YOU F@#%IN' BELIEVE THESE GUYS????????????? I PAID OVER $200 TO SHIP THE LIGHTS, I KEEP GETTING FALSE PROMISES, I HAVE BEEN WITHOUT MY TRUCK FOR 2 WEEKS AND PAID $80/DAY FOR A FRICKIN' RENTAL CAR
AND MY HEADLIGHTS ARE STILL APART IN THEIR SHOP!!! WHY WOULD ANYONE DEAL WITH THESE GUYS?????

They should be held responsible all for the costs I incurred!!!

Curious Joel · #2 04-15-2005, 09:35 PM

That sucks dude! I've had similar experiences with things like that, I know how much of a pain in the ass it is...And to be without your X must be torture!

Has anyone else had problems with Umnitza? I'm about to buy an HID/DDE kit from them...

kirkX5m · #3 04-15-2005, 09:46 PM

ouch, that sux

hope you get your headlights back - done or not

IFlyX5 · #4 04-15-2005, 10:39 PM

CJ - Don't buy your set just yet. Instead, help King out by sending them an email and tell them you will hold off on the purchase until they fixed King's lights

Curious Joel · #5 04-15-2005, 10:42 PM

Quote:

Originally Posted by IFlyX5

CJ - Don't buy your set just yet. Instead, help King out by sending them an email and tell them you will hold off on the purchase until they fixed King's lights

Do you really think I should do that? Cause I will...

ncx · #6 04-15-2005, 10:42 PM

Quote:

Originally Posted by IFlyX5

CJ - Don't buy your set just yet. Instead, help King out by sending them an email and tell them you will hold off on the purchase until they fixed King's lights

LeMansX5 · #7 04-15-2005, 11:14 PM

King, You are not the first one I am hearing bad about Umnitza. They want you to buy their stuff. Probably lost or broke your lights.

CJ, Listen to IFLY.

King · #8 04-16-2005, 03:57 PM

Quote:

Originally Posted by LeMansX5

King, You are not the first one I am hearing bad about Umnitza. They want you to buy their stuff. Probably lost or broke your lights.

CJ, Listen to IFLY.

Well I guess I'll find out. I just got fed up of their lame excuses day after day after day and told them to send back my lights immediately. I don't care if they are still apart...just send them back NOW!!! They have no idea about customer service.

Chris F. · #9 04-16-2005, 04:51 PM

This is the problem with a lot (and I say a LOT, because there are a lot of businesses that are good) of these mom and pop stores on the 'net. They have a nice, flashy web site but in reality they are working out of their garage. Regardless, I'm really sorry to hear about all of this.

In the end it probably would be cheaper just to have your X converted to a 2004 front end and be done with it!

Also, why email? Give them a call...

Echoi17 · #10 04-17-2005, 03:47 AM

Those guys at the shop are complete BS...I totally agree with you. In fact, I would call them and tell them to atleast re-imburse you for the rental...$80 X 14 days...

....If it was me I would completely blow up and find them in person...just so I could tell them I would sue them for all the costs they have incurred. Normally I feel everyone sues everyone else way too much. But then this is really justified.