Why I hate FCP

[AV8R4AA]

With the purchase of my new-to-me Standard Transmission E53, I am slowly going through all the items that I feel need to be replaced due to time in service. With that notion, I ordered several hundred dollars of parts from FCP.
I wanted to replace the Pierburg secondary Air pump. It was a little noisy compared to my same vintage E39 wagon.
So My order finally showed up. The Air pump not to be found. It was in another order delivered several days later. Anyway I decided to do EGR and Secondary air pump replacement. When Inopened the package containing the air pump I noticed something. The box had a label from WORLDPAC and had been previously opened. Seeing as how it took close to 2 weeks to show up, I can’t wait a month to get this X5 moving. Even though the box had been opened, the unit looked reasonably new(ish) Ok, let’s get this installed.

After installing this used pump I started the engine. To my dismay, the pump was MUCH LOUDER than the already 21 year old Pierburg air pump I just replaced. It vibrated noticeably and was very noisy.

I called FCP And explained to them that the pump was used and defective.
HERE IS WHAT THEY TOLD ME TO DO:

I need to get a “certified” shop with a “certified “ mechanic to fill out a form stating that the part was defective.

I asked my FCP representative if he was joking. He said no.
So if you ever have a problem with a defective part with FCP.
be fully prepared to be accused of and called a liar.
And, bust out your Visa card to get someone else to clear your name.


NEVER AGAIN avoid FCP unless you want to be treated as a criminal.