Key Programming & Dealer Practice

[caseyschulte]

My wife and I recently picked up her new 2006 X5 4.4i from the dealer. Our sales guy cut us a good deal, but apparently didn't feel the need to put in much effort beyond that as a result - no courtesy call the week before the X5 came in, no checking with us to ask if we wanted anything extra installed at the dealer, no requesting the Key Memory form, etc. Because I was totally crushed at work, I forgot to remind my wife to fax in the Key Memory form.

Anyway, we get there and he's about to pass us along to his assistant to walk us through the car. I ask him about the key memory - he says, "Oh, you can just stop by any dealer and they'll do that for you." It's Saturday, but I figure that a bunch of people pick up their cars then, so I figure they have someone around that can take care of the programming. No dice - can't do it. I'm annoyed, but trust him on this. Well, I must be an idiot - the local stealers want $140 to re-program. I call my salesman, and he tells me to just stop by any time - knowing damn well that I'm an hour and a half away (without traffic).

Should I be annoyed? Is it my responsibility to harass them about this stuff, or would any good dealer have taken care of this?