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#1
07-09-2006, 01:12 PM
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Bummer on getting my cluster fixed
 Dear Mr. ____ Your original email sent to Leonora at BMW North America has been forwarded to BMW Canada to respond. I appreciate the opportunity to review your feedback and respond on behalf of BMW Canada. We are sorry to learn that your ownership experience has not been without incident. It has always been BMW’s objective to provide durable and reliable vehicles, which will require a minimum of service and not only meet, but exceed our customers’ expectations. We would like to take this opportunity to confirm that BMW Canada has not followed BMW North America’s position to offer post-warranty financial assistance to repair MID units in BMW vehicles. When a concern arises following the expiration of the New Vehicle Limited Warranty, BMW Canada evaluates each situation on a case by case basis. We have reviewed your concern and due to the age of your 2001 BMW X5 3.0i, it is outside the period of consideration for assistance. Mr. ____, you are a valued BMW customer and we trust you will understand that the warranty guidelines offered on new vehicles must be applied consistently for all our customers. Sincerely yours, Stephanie Roy-Lavallee Customer Service Coordinator BMW Canada
__________________
Nobody cares what the definition of “is” is. 
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#3
07-09-2006, 06:28 PM
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WTF????? It has to be a problem everywhere- I would e-mail BMW Genmany!!!!
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Dave '05 325xi '10 E70 35d '85 911 Carrera '66 911 Work in progress '91 Chevy C1500 '95 Jeep Cherokee ‘18 Jeep JLU
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#5
07-09-2006, 08:05 PM
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Quote:
__________________
The Present: 2014 Audi Q5 TDI Prestige The Past: 2013 Lexus GS350 2013 VW Golf TDI 2007 BMW X5 4.8i LOADED & Loved 2009 VW Jetta 2008 VW Touareg VR6 2005 BMW X5 3.0i 2005 BMW Z4 3.0i 2004 BMW X5 3.0i 2003 BMW 325i 2000 Ford Explorer Eddie Bauer 4x4
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#7
07-09-2006, 11:54 PM
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Quote:
 With the Canadian dollar almost on par with the U.S. dollar, why is there like a 20 grand difference in price when buying the same car here vs down south??? 
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#8
07-10-2006, 12:12 AM
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Did you try doing it yourself with the contact cleaner? I will try to do it myself.
I actually took out the whole cluster unit today without unplugging anything and without opening the cluster itself as described in the diy on the home page, I wonder if anyone has tried to do it without opening it and just stick the little plastic tube supplied with the spray can in there and spray everywhere, has anyone done that? And btw I emailed Leonora and she never got back to me but I did call my local stealer and they told me that they will only charge for the labor, about 1 to 1 1/2 they said.
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#10
07-10-2006, 09:36 PM
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Call them, They only approve depend on the miles and the years of your vehicle. I called BMWNA, they approve to fix the cluster pixels but not lablor cost. I ended call my warranty company to cover 3 items: Side mirror motor, cluster pixles and passenger door lock, it cost me $100.00 deductible. The steeler tried to rip off my stereo display from the warrant by replace the whole stereo for $1100.00 which never approved by the warranty. I ended up in the middle with f*ckup stereo display.
Now, the dealer just replaced for free after I made complaints about to many got damn thing wrong with the car after 2 weeks they had them. Side mirror's hoursing never pops back. I was driving around with dirty car and broken mirror after 2 weeks got back from dealer and they even called me named after I pay cashed for the repairs. I just got a new display on my stereo from dealer. I see like a new panel, even the buttons are news. They look sharp.  cheers
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