Inner auto, no customer service.

[Timjw100]

I ordered a cv joint boot for my X5 on Tuesday and paid the 19 bucks for second day air service so I could do the DIY this weekend. When I got the tracking number it said “ups ground service”. So I will receive the part about the middle of next week.
I made 3 calls to Innerauto.
1. The guy just didn’t understand. He just kept telling me that my order was shipped.
2 .The lady told me to call ups and see if they could resolve the problem.
(UPS said the package was shipped ground -call the shipper if I paid for faster shipment.)
3.The guy understood what I was talking about and agreed that their was a mistake with the shipping. He will credit all of the shipping charges to my account.
Has anyone else had this problem with them?

[bmwx5lover]

Originally Posted by Timjw100

I ordered a cv joint boot for my X5 on Tuesday and paid the 19 bucks for second day air service so I could do the DIY this weekend. When I got the tracking number it said “ups ground service”. So I will receive the part about the middle of next week.
I made 3 calls to Innerauto.
1. The guy just didn’t understand. He just kept telling me that my order was shipped.
2 .The lady told me to call ups and see if they could resolve the problem.
(UPS said the package was shipped ground -call the shipper if I paid for faster shipment.)
3.The guy understood what I was talking about and agreed that their was a mistake with the shipping. He will credit all of the shipping charges to my account.
Has anyone else had this problem with them?

Just like my kid goes to school everyday...No need to discuss.