trans leak

[withidl]

Originally Posted by we350z

withidl - sent you PM and email.

I answered your PM, please confirm your reciept of it.

[we350z]

Got it, thanks again!!!

[we350z]

OK I am totally getting the runaround from BMWNA even though this issue is a recall and has an associated SIB. I am starting to get extremely irritated with how my case is being handled. I finally got a call back from my service rep today after waiting 3 days, and now I am waiting again after being told repeatedly there is nothing they can do for me. That my case is different than withidl's because his vehicle is a 2001 (mine is 2000) and had different mileage (60K vs 65K). That is a crock of shit, the cars are the SAME model and are virtually identical mechanically as far I understand it. And the mileage is very close, it's not like the seal would start leaking at the same exact mileage anyway. She then told me that other factors were considered such as whether or not you have previously owned BMW vehicles or not, and how many if so. Also how long you have been out of warranty (in my mind you are either in warranty or out of warranty). I feel like I got raped with this $1,044.99 bill. I had the work completed which consisted of the following:

#1 -
37BMAUTTRS: SERVICE AUTOMATIC TRANSMISSION
CUST STATES TRANSMISSION IS LEAKING. CHECK AND ADVISE.
HAS BEEN IN CONTACT WITH ELAINE AT BMW NA
Work performed by WILLIAM MILLER (B32),,1054.00
Installed 24 31 1 422 671 :OIL SEAL, [email protected], 12.86
Installed 17 22 1 723 803 :GASKET, [email protected], 16.30
Installed 17 21 1 742 636 :O-RING, [email protected], 1.78
Installed 83 22 0 004 008 :1/2 LT TRANS OIL, [email protected], 34.94
REPLACED TORQUE CONVERTOR SEAL AND ADDED LOCTITE
TO BOTTOM SEVEN BOLTS 8.50
Sub Total: Labor: 1054.00 Parts: 65.88 Total: 1119.88

10 percent discount bmw p&l, 111.99

[withidl]

Originally Posted by we350z

OK I am totally getting the runaround from BMWNA even though this issue is a recall and has an associated SIB. I am starting to get extremely irritated with how my case is being handled. I finally got a call back from my service rep today after waiting 3 days, and now I am waiting again after being told repeatedly there is nothing they can do for me. That my case is different than withidl's because his vehicle is a 2001 (mine is 2000) and had different mileage (60K vs 65K). That is a crock of shit, the cars are the SAME model and are virtually identical mechanically as far I understand it. And the mileage is very close, it's not like the seal would start leaking at the same exact mileage anyway. She then told me that other factors were considered such as whether or not you have previously owned BMW vehicles or not, and how many if so. Also how long you have been out of warranty (in my mind you are either in warranty or out of warranty). I feel like I got raped with this $1,044.99 bill. I had the work completed which consisted of the following:

#1 -
37BMAUTTRS: SERVICE AUTOMATIC TRANSMISSION
CUST STATES TRANSMISSION IS LEAKING. CHECK AND ADVISE.
HAS BEEN IN CONTACT WITH ELAINE AT BMW NA
Work performed by WILLIAM MILLER (B32),,1054.00
Installed 24 31 1 422 671 :OIL SEAL, [email protected], 12.86
Installed 17 22 1 723 803 :GASKET, [email protected], 16.30
Installed 17 21 1 742 636 :O-RING, [email protected], 1.78
Installed 83 22 0 004 008 :1/2 LT TRANS OIL, [email protected], 34.94
REPLACED TORQUE CONVERTOR SEAL AND ADDED LOCTITE
TO BOTTOM SEVEN BOLTS 8.50
Sub Total: Labor: 1054.00 Parts: 65.88 Total: 1119.88

10 percent discount bmw p&l, 111.99

I agree with you totally. SHAME ON BMWNA. Our vehicles are virtually identical. Additionally, my X5 is the FIRST BMW I have ever owned, so if previous ownership has anything to do with it I didn't qualify when they warrantied my transmission work!

[we350z]

I am still waiting for a call back, again. I think they are blowing me off because they are sick of hearing from me lol.

[BimmerDude]

Just an FYI, forget about them helping you out. Pay for the service, and start looking for an Indy shop that is good and deals with high end cars. I asked my Indy guy about your problem, he told me that the price the other guy was asking for was crazy!!! I still believe you made a mistake going to the dealer. But I understand your position, till the next time (let there be no, next time) Look around for a good, honest Indy. This way, you will avoid this B.S. Good Luck ...

[we350z]

Patience is a virtue, and persistence pays off (a little name dropping doesn't hurt either). I got a call from Elaine today after last being contacted about a week ago. I kept pushing the issue that I personally know someone who had the same issue covered and that this is a known issue / recall.

BMWNA has re-evaluated my case and has now agreed to cover 50% of the bill. This is on top of the 10% discount I was already given at the dealership. This is their final offer, and I have taken it. I think this is fair, though I was definately hoping they would pick the whole thing up. All in all this will end up costing my pops $530.00 which isn't that bad. In the future I will definately be going to an indy mech. For now, I am happy that the only problem I have to worry about is my two broken windows lol. Case closed

[withidl]

Originally Posted by we350z

Patience is a virtue, and persistence pays off (a little name dropping doesn't hurt either). I got a call from Elaine today after last being contacted about a week ago. I kept pushing the issue that I personally know someone who had the same issue covered and that this is a known issue / recall.

BMWNA has re-evaluated my case and has now agreed to cover 50% of the bill. This is on top of the 10% discount I was already given at the dealership. This is their final offer, and I have taken it. I think this is fair, though I was definately hoping they would pick the whole thing up. All in all this will end up costing my pops $530.00 which isn't that bad. In the future I will definately be going to an indy mech. For now, I am happy that the only problem I have to worry about is my two broken windows lol. Case closed

Ah.......patience and persistence.........that's how I got through college! Ya did good even though BMWNA should have done ya better.

Problems like the premature failure of a torque converter radial seal, which in absolutely no way can be related to "normal wear and tear", should be 100% warrantied by BMWNA as their failure to do so negatively impacts Customer perception that their high $$$$$ vehicle is high quality. Customers pay high $$$$$ with the assumption of high quality. It's a shame that many at BMWNA and many of their dealers just don't get it.

I'm glad I could be of some help in your coercing BMWNA to partially do the right thing.

[we350z]

Well I would definately say that it is highly probable that i wouldn't have gotten jack if I didn't reference your case. It also helps to know what you are talking about when it comes to the technical stuff.

I agree they should have paid for it all, but some is much better than none.

As for the seal, you are right it should not be an issue. Exactly why it is I don't really know. It sounds like the bolts are the culprit to me, funny that this is not seen on the later year vehicles. Obviously they found out about the problem, kept it hush-hush and fixed it on the later year vehicles. I think BMW is really good about doing this secrecy shit.

I have heard things about the original magic wheels being totally messed up and BMW very quietly giving customers completely brand new vehicles while they fixed all the defective units and then re-sold the vehicles. Countless stories about tranmissions time after time having major malfunctions on BRAND new high $ vehicles. Everyone knows the window parts suck total ass. This is the result of cutting corners, sacrificing quality for quantity. Maybe it is hit or miss, or is it model/year specific?

I have even heard of a lawyer who won a huge class act law suit against BMW becuase a certain year 7 series split in half like warm bread when it got t-boned, killing two children in the rear seat. The lawyer bought a brand new 7-series and had it cut in half as evidence in which the cross-section very clearly exposed the spotty welds that were at the time being made by drunken factory workers in one of the german plants.

I must say though, that I love BMW's and I love my car, and that I am happy that i got somewhat taken care of but i shouldn't have to piss and moan for that, definately not for BMW price tags. Things have changed big time for BMW. The german built enthusiast "Ultimate Driving Machine" is not built the way it used to be. The engineering and the words on sitckers on the vehicle might still be german, but they are being built right here in our backyard and perhaps the ones still being built in germany are not being built with the same care and precision as they once were.

Originally Posted by withidl

Ah.......patience and persistence.........that's how I got through college! Ya did good even though BMWNA should have done ya better.

Problems like the premature failure of a torque converter radial seal, which in absolutely no way can be related to "normal wear and tear", should be 100% warrantied by BMWNA as their failure to do so negatively impacts Customer perception that their high $$$$$ vehicle is high quality. Customers pay high $$$$$ with the assumption of high quality. It's a shame that many at BMWNA and many of their dealers just don't get it.

I'm glad I could be of some help in your coercing BMWNA to partially do the right thing.