trans leak - Page 5

we350z · #1 04-25-2007, 04:54 PM

No response yet, tried to contact Leonara by phone today and she was not available. No case has been opened for me yet, I had someone from the customer service department leave her a voicemal and send another email to contact me. If I don't hear anything tomorrow I will call them back Friday and open a case with them directly.

BimmerDude · #2 04-25-2007, 06:55 PM

It could be a few things. Let me explain what I changed just 4 months ago. You might even find it in the search area. First I had the same problem as you. It turned out to be my rear main seal.... Then it was dripping from not just there but in many other places. So they found it to be the following.

Rear main seal
Torque Converter seal
Valve switch in back of engine top part
And finally, some seal that acts like a cork. ( I can't remember the specific names but I'm sure you can ask and they will know) But once all this was done. No more leaks. My advise to you would be to check all these items. Tell them to pour a dye into the oil and see where the oil is leaking from. Then change what is needed.. GOOD LUCK. I hope this can help you...

we350z · #3 04-25-2007, 07:09 PM

hmm, I dunno. I am telling them it is a transmission leak. Hopefully they will fix it whatever it is.

we350z · #4 05-02-2007, 04:48 PM

OK, so I did end up getting a response from Leonora after sending another email. A customer service representative by the name of Elaine (who is very nice by the way!) contacted me shortly there after. After playing phone tag for a while I explained to her to my situation, she told me that I would have to have a dealership diagnose the problem for them to consider my case for the goodwill program. So I brought the X5 into Chapman BMW of Scottsdale today. I discussed this with my Service Advisor (who I actually had met before at the Power Toyota Dealership in Tempe). He told me they would check the car out and contact Elaine at BMWNA. So I am waiting for someone to call me.

Anyway, I have a sweet brand new 5 series to rock until this all get's sorted out!

we350z · #5 05-02-2007, 07:34 PM

Guess my Service Advisor is playing phone tag with BMWNA now as well lol. Anyway the front seal/torque converter seal was confirmed as the source of the leak. The quote is for $1066. We'll see what happens, at least I'll be rolling 5 series style for another day

we350z · #6 05-03-2007, 07:42 PM

10% off is the deal i was told i would get today. So the job would be done for $950 bucks. That is a far cry from free. I called Elaine and told her about all the people I heard about getting this same problem fixed for free or next to free via the goodwill program. I don't think she has ever heard of this program. She said we should check into it. When she called me back later today she said she thought when she was talking to my service advisor she was talking to the service manager. They are now playing phone tag with each other but hopefully the pot get's sweetened.

For those who have used the goodwill program? Was it BMWNA who footed the bill or the Stealership!?

withidl · #7 05-04-2007, 02:04 PM

Quote:

Originally Posted by we350z

10% off is the deal i was told i would get today. So the job would be done for $950 bucks. That is a far cry from free. I called Elaine and told her about all the people I heard about getting this same problem fixed for free or next to free via the goodwill program. I don't think she has ever heard of this program. She said we should check into it. When she called me back later today she said she thought when she was talking to my service advisor she was talking to the service manager. They are now playing phone tag with each other but hopefully the pot get's sweetened.

For those who have used the goodwill program? Was it BMWNA who footed the bill or the Stealership!?

Yes, BMWNA absorbed the bill. You might want to re-read my post which details my dealings with the dealer and BMW Rep. at:http://www.xoutpost.com/dealer-info/1...+houston+north

we350z · #8 05-04-2007, 03:10 PM

withidl - sent you PM and email.

Quote:

Originally Posted by withidl

Yes, BMWNA absorbed the bill. You might want to re-read my post which details my dealings with the dealer and BMW Rep. at:http://www.xoutpost.com/dealer-info/1...+houston+north

withidl · #9 05-04-2007, 11:52 PM

Quote:

Originally Posted by we350z

withidl - sent you PM and email.

I answered your PM, please confirm your reciept of it.

BimmerDude · #10 05-04-2007, 01:37 AM

Look, don't really know who footed the bill, but I'll tell you what, with the answer you got, you better have an indy as for your plan "B"... Forget BMW. Get a good indy to do your job cheaper and maybe can do some other work for the same price as 950.00.... Just an idea for yea....