trans leak

[we350z]

No response yet, tried to contact Leonara by phone today and she was not available. No case has been opened for me yet, I had someone from the customer service department leave her a voicemal and send another email to contact me. If I don't hear anything tomorrow I will call them back Friday and open a case with them directly.

[BimmerDude]

It could be a few things. Let me explain what I changed just 4 months ago. You might even find it in the search area. First I had the same problem as you. It turned out to be my rear main seal.... Then it was dripping from not just there but in many other places. So they found it to be the following.

Rear main seal
Torque Converter seal
Valve switch in back of engine top part
And finally, some seal that acts like a cork. ( I can't remember the specific names but I'm sure you can ask and they will know) But once all this was done. No more leaks. My advise to you would be to check all these items. Tell them to pour a dye into the oil and see where the oil is leaking from. Then change what is needed.. GOOD LUCK. I hope this can help you...

[we350z]

hmm, I dunno. I am telling them it is a transmission leak. Hopefully they will fix it whatever it is.

[we350z]

OK, so I did end up getting a response from Leonora after sending another email. A customer service representative by the name of Elaine (who is very nice by the way!) contacted me shortly there after. After playing phone tag for a while I explained to her to my situation, she told me that I would have to have a dealership diagnose the problem for them to consider my case for the goodwill program. So I brought the X5 into Chapman BMW of Scottsdale today. I discussed this with my Service Advisor (who I actually had met before at the Power Toyota Dealership in Tempe). He told me they would check the car out and contact Elaine at BMWNA. So I am waiting for someone to call me.

Anyway, I have a sweet brand new 5 series to rock until this all get's sorted out!

[we350z]

Guess my Service Advisor is playing phone tag with BMWNA now as well lol. Anyway the front seal/torque converter seal was confirmed as the source of the leak. The quote is for $1066. We'll see what happens, at least I'll be rolling 5 series style for another day

[we350z]

10% off is the deal i was told i would get today. So the job would be done for $950 bucks. That is a far cry from free. I called Elaine and told her about all the people I heard about getting this same problem fixed for free or next to free via the goodwill program. I don't think she has ever heard of this program. She said we should check into it. When she called me back later today she said she thought when she was talking to my service advisor she was talking to the service manager. They are now playing phone tag with each other but hopefully the pot get's sweetened.

For those who have used the goodwill program? Was it BMWNA who footed the bill or the Stealership!?

[BimmerDude]

Look, don't really know who footed the bill, but I'll tell you what, with the answer you got, you better have an indy as for your plan "B"... Forget BMW. Get a good indy to do your job cheaper and maybe can do some other work for the same price as 950.00.... Just an idea for yea....

[we350z]

The indy that originally looked at the car quoted me higher, If I go somewhere else now I will have to pay the dealership for diagnosing the car so screw that. It's going to cost $990 out the door, and they can replace any other smalls parts for preventative maintentance while they are in there.

All I can say is, BMWNA really did nothing for me. So either they changed their goodwill program (if it even really exists), or I don't meet their criteria. It sounds to me like they don't pay for anything unless there are extenuating circumstances, and all they really do is ask the dealer if there is anything THEY can do. I can tell you the answer to that one myself LOL.

Which is really bullshit because this was one of the first X5's to hit the road in the US. My pops got the car directly from the West coast distributor for BMWNA, he knows people there. He had this car before the stealers did. I am not one bit surprised about being left out in the cold here to tell you the truth. I never really expected them to do ANYTHING. It was worth a shot, and maybe you just don't hear from others who were turned down. Who the hell knows?

By the way Leonora is an administrative assistant who fields the emails and assigns them to customer service representatives, not some magical savior that will make everything alright.

I don't doubt that perhaps some people were helped out, and maybe things have changed, maybe I got the wrong rep, blah, blah, blah... Maybe the moral of the story here is don't believe everything you read.

Anyway my pops is picking up the bill because he is a good guy and he feels bad about selling me car with a leaking transmission.

[withidl]

Originally Posted by we350z

10% off is the deal i was told i would get today. So the job would be done for $950 bucks. That is a far cry from free. I called Elaine and told her about all the people I heard about getting this same problem fixed for free or next to free via the goodwill program. I don't think she has ever heard of this program. She said we should check into it. When she called me back later today she said she thought when she was talking to my service advisor she was talking to the service manager. They are now playing phone tag with each other but hopefully the pot get's sweetened.

For those who have used the goodwill program? Was it BMWNA who footed the bill or the Stealership!?

Yes, BMWNA absorbed the bill. You might want to re-read my post which details my dealings with the dealer and BMW Rep. at:http://www.xoutpost.com/dealer-info/1...+houston+north

[we350z]

withidl - sent you PM and email.

Originally Posted by withidl

Yes, BMWNA absorbed the bill. You might want to re-read my post which details my dealings with the dealer and BMW Rep. at:http://www.xoutpost.com/dealer-info/1...+houston+north