Warranty Direct / BMW of Manhattan (Rant)

[chilliwilli]

So I reneged on my word to never take the X to BMW of Manhattan ever again after several dissapointing experiences. However, because of an upcoming roadtrip, I needed a fast cv boot replacement. I take her to the Manahattan stealer and they tell me that they don't accept 3rd party warranty because they're difficult to deal with and they don't agree with dealers labor fees, instead, I'll have to pay for the $750 repair out of pocket and have Warranty Direct reimburse me. The Service Advisor then claims that he'll call WD to "check and confirm that I'm covered".

Question:
-Why would they (stealer) bother calling WD if they won't accept them?

So I call WD to confirm that they'll cover the repair (as they always have in the past) by the stealer. As expected they said they would honor and all stealer has to do is call and receive a credit card # for payment. I now contact the SA to inform what WD just confirmed but he says "we don't accept credit cards from 3rd party warranty companies".

So the stealer will accept my credit card for repairs but not Warranty Direct's credit card? I'm not being frugal in not wanting to pay out of pocket, but not paying out of pocket is the exact reason I took out a warranty!

I did a bunch of repairs about 6 months ago by Westchester BMW costing approx 4K USD and they had no issues with WD. I decided to take the X to a reputable independant Euro repair facility at a cost of $340 with same day turn-around.

Anybody experience this before in Manahattan or elsewhere?