Now satisfied with Dice Electronics customer support

[clrankin]

EDIT: This has been resolved. Dice really came through on this to make me a happy customer-- thank you Jessie! When they found out what was going on they did what they could to rectify the problem. I am very happy with the solution.



I purchased an HD DICE module a couple weeks ago and have started installing it in my vehicle. I got the cable installed and ran from the back to the front, and have the spec.dock for my iPod installed in the vehicle too. I have not been able to get the HD DICE to work properly...

After phone calls back and forth to Dice Electronics yesterday, their support team determined that I had a defective unit. (So much for quality control.) They agreed to send out a replacement unit last night-- overnighting it to me, so that it could be installed today. (I'm sitting almost 300 miles from home with my car torn half apart and will driving home tomorrow afternoon.)

After sitting around all day waiting for an overnight shipment to come, I was finally able to get ahold of someone about the status of the order. They informed me that they didn't even have the module in stock at the moment, and that they were unsure of when they would even be able to send a new one out. So in the meantime I'm stuck without an HD radio, without iPod integration, having paid money out for expedited replacement shipping.

And all they were able to do is say "sorry, we're not sure when". This is some of the sloppiest customer support I've encountered in a while. Needless to say I don't plan on purchasing anything more from them. And I'd recommend that anyone else who cares about getting quality support from a company look elsewhere for their audio needs, too.