Problem w/ WD and dealer: should WD cover this?

[chefwong]

oh MD....


I swear I'm about to pull my hair out. Would you believe nothing has been done. And since Tues I've been the middleman doing the handholding all the way up to now....

Here's how Friday is going sofar

I called up WD this morning - * We have received the additional info and the analyst will call the service dept upon further review*

Fast forward 1 PM - I call the SA. SA advises no one has called him back

I call WD and inquire about the delay . Spoke with a rep and customer service advised me that she would leave a note on the analyst desk to followup with the service dept and she would personally call me back from her lunch break. I also had left a VM on the analyst line for him and left him my contact #.

3:30 rolls around - Got a supervisor on the line. She advises they never got any additional paperwork from the service dept. Please have the service dept refax the additional info over.

So we're now back to square one...
And I'm just stuck in the middle, between he says vs. she says........

Oh, The Days of Our Lives....