Found scratches after service w/ dealership

[bigtom]

After a minor job on my 735 at the local dealer http://bmw.ostbyen-bil.no/I noticed several fresh scrathes on the roof, some down to the primer. The car had been mine for years, always carefully washed and waxed by hand, so I knew every spot. I am quite sure that they somehow had lost the exhaust ventilation tube down on top of my car. No one at the dealers would admit reponsibility.
After two weeks of discussions I visited the sales manager and told him that they had seen the last of me, and as many of my personal network as possible. I assured him that I would balance the book by taking at least ten times the actual cost off their future earnings.
This is eight years ago, I have bought two new BMWs since, had all service done by BMW, but never visited them. The market economics some times works beautiful, and revenge is sweet; 6 months ago they were out of business and had to sell