CPO Program question

X5 Meister · #1 02-15-2009, 08:08 PM

Does anyone have a copy or scan of the document called "The Certified Pre-Owned BMW Protection Plan Consumer Information Statement" ? It's not on X5 World and can't find it on the internet anywhere.

JWalker · #2 02-15-2009, 08:17 PM

Quote:

Originally Posted by mgruber

Does anyone have a copy or scan of the document called "The Certified Pre-Owned BMW Protection Plan Consumer Information Statement" ? It's not on X5 World and can't find it on the internet anywhere.

I think it may be (or at least was) available at www.bmwusa.com... If that doesn't work you may want to contact BMW NA Customer Relations department.

X5 Meister · #3 02-15-2009, 08:20 PM

Yeah, can't find it at bmwusa.com. That is the specific document that outlines everything that is NOT covered because it falls under their "wear and tear" policy. Not surprising that they don't make it easily accessible. I'm surprised that it's not on this site. Once I get a hold of it I'll post it. It really is the KEY document about this program's coverage.

JCL · #4 02-15-2009, 10:39 PM

Quote:

Originally Posted by mgruber

Yeah, can't find it at bmwusa.com. That is the specific document that outlines everything that is NOT covered because it falls under their "wear and tear" policy. Not surprising that they don't make it easily accessible. I'm surprised that it's not on this site. Once I get a hold of it I'll post it. It really is the KEY document about this program's coverage.

Good idea to post it when it is located. In addition to the BMW USA copy, it would be worth getting the Canada, UK, and Australia copies (since that covers a large percentage of posters here). I am a little confused about who "they" is though. As I understand it, BMW provides it to those purchasers that have a CPO warranty. So, while we can look to BMW for it, isn't the fact that it isn't posted more a comment about the many people who got a CPO warranty, and didn't read the fine print, let alone provide a copy for posting here?

X5 Meister · #5 02-15-2009, 11:01 PM

My point is that BMW makes every other bit of information about the program available on the internet except for that one document. So I think it's less of a comment about people reading it and more of a comment about the issuer being intentionally elusive on the true details of the program. More people would have read it had it been easily accessible. Point being that there are probably plenty of people out there who don't have a CPO and could use the full amount of information in making a decision on purchasing a CPO. I personally didn't get the full document until I bought the car.

And yes you do get it when you get a CPO, and I have one, it's just in a box packed up at the moment and I thought I could easily find it here or on the net. Guess I was wrong!

JCL · #6 02-15-2009, 11:08 PM

Not beating on you, but it seems like we need a new smilie to go along with the sign saying RTFM, a sign saying RTFCIS!

Disneygrad · #7 02-16-2009, 03:41 AM

You might go here, I believe it is that which you are seeking, Yes?

http://www.bayareabmw.com/CPO/notcovered.aspx

X5 Meister · #8 02-16-2009, 03:44 AM

Thanks for the link, but look at the sentence in the section called "Wear and Tear". It names the document but doesn't include it. More specifically:

"The Certified Pre-Owned BMW Protection Plan Consumer Information Statement" is the document I am looking for. THAT my friend is the KEY document to the entire program, all the rest of the information is relative bullshit. In BMW's own legal-speak: "The CPO Limited Warranty provides "named exclusion" coverage, defined by those items and situations that are not covered (such as, but not limited to, maintenance, wear and tear items, certain accessories, wheels, glass, moldings, interior and exterior trim, etc.)."

Disneygrad · #9 02-16-2009, 05:18 AM

Just so! And in that case, we are ALL stymied!

motordavid · #10 02-17-2009, 05:16 PM

Quote:

Originally Posted by mgruber

Does anyone have a copy or scan of the document called "The Certified Pre-Owned BMW Protection Plan Consumer Information Statement" ? It's not on X5 World and can't find it on the internet anywhere.

mgruber,
In addition to your copy, packed away, a couple of sites I noodled said
that "the document is available for review at any BMW dlr"...

Surpirsed that no one else here, with CPO coverage, hasn't dug it out...otoh,
I am not surprised.

I re-read the "Covered" and "Not Covered" sections: jabberwocky & Catch 22.

BR,mD