Steering angle sensor replacement?? - Page 3

TwinTurboGTR · #21 07-10-2012, 10:56 AM

You know, thinking about it some more, if codes were showing, it should have shown the DSC module as not sending any info back in conjunction with the SAS. I concur what Slick said, talk to the SA and try to find some recourse. I am sure the fix cost you ~$600 and then add the DSC mod on top, you're lucky to come out of there with a $1500 bill.

Now remember, don't yell, scream or curse them out. Be nice. If the SA tells you to go F-off, be nice. Talk it out and try to find a resolution. At first the SA is going to say, "We had no idea until we took it apart." or whatever he says. Something along those lines. Just answer back telling him that you came to his dealer because you trusted their work and that it seemed as if they presented a lot of value to you. Express that you are disappointed that their diagnosis wasn't right and you have lost that feeling of value. Then just keep quiet. Make it awkward for the SA. Believe me, it is going to be uncomfortable for both of you if there is 10 seconds of silence, but stick to your guns and keep your mouth closed. Let the SA think and fire an answer back. If he says, "What would you like me to do?" Just say, "I'd like to have this problem fixed, but I am not willing to spend the full amount of money to have the problem resolved." Then keep quiet again. Let the SA find a resolution to the problem.

Worse case, he says he can't do anything and he needs to charge prevailing rate on labor and parts.

Best case: He will either cut the labor down or eliminate it and you just pay the cost of the part.

Just keep in kind to remain calm and collective.

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rogerkiu · #22 07-10-2012, 11:14 AM

Replacing steering angle sensor is very easy, only 15 minutes job. Just buy the part from 3rd party parts dealer and diy. Take a look at below link:

BMW TIS - 32 31 082 Removing and installing/replacing steering angle sensor

Remember you must encode the sensor and adjust the sensor after replacement with BMW TIS.

TwinTurboGTR · #23 07-10-2012, 11:19 AM

While true, OP has already had the dealer replace the SAS, but the fix did not work. Dealer is specifying DSC module is no longer working.

2001SilverX5&MR2owner · #24 07-10-2012, 11:55 AM

Thanks Turbo and Slick. I am on the email now "giving the rep a hard time". The total is going to be around $2600 and all I have is a discount card for 15% that they had given me 6 months ago. This is quite a lot to pay for a 2001 X5 4.4.

SlickGT1 · #25 07-10-2012, 12:15 PM

Holy crap. That is rape in its finest. Yea talk to the SA as Turbo Suggested.

JCL · #26 07-10-2012, 12:16 PM

Quote:

Originally Posted by TwinTurboGTR

Just keep in kind to remain calm and collected.

I agree with all of TwinTurboGTR's post, but especially the last line, above.

Two things to keep in mind, both related to it not necessarily being a strange coincidence.

1) It is possible for one faulty component to precipate a failure in a related component. It may have been a bad sensor that caused a problem elsewhere, so you did in fact need both parts. In this case, you would want the dealer to not charge you incremental labour over him having done them both at the same time, the first time. You may get better than that, depends on how much they want to satisfy you.

2) There are some electronic components where the official troubleshooting process, even after reading the codes, is "if A doesn't resolve it, then do B". That is if there isn't a definitive way of isolating a cause of failure, and then they instruct techs to do the cheapest item first. Not an ideal situation, but it is the real world.

Essentially, what you are presenting to the dealer is "This doesn't feel right, and I want to be delighted and able to recommend your service to others. What can you do here? I want to work with you, and am prepared to meet you halfway" Save the last line until you hear his offer.

Good luck

Jeff

2001SilverX5&MR2owner · #27 07-10-2012, 03:04 PM

Yea, I will keep calm. I try to be objective. The last email stated:

Chris,

We know for a fact that steering angle sensor was inop, it had an internal fault and would not clear. We tried that before recommending the replacement of it. Are hope was that the can bus faults were being caused by the steering angle sensor, but the only way to find out was to replace it. It was the most cost effective and logical repair to start with. And as I said earlier we know the sensor was bad because now the only faults the return are the can bus faults, which we have isolated to the DSC module. The repair kit part number you sent me is the exact same one that is in your estimate you just are not able to see the part numbers. Please let me know if we can proceed I do not have the part in stock and will have to order it.

Thanks, let me know if you have any other questions.

Another email from my independent after I told him the story:

Chris, one of my suppliers warehouses has 1 brand new not reman control unit #34526758629 left in stock and their not stocking anymore more. Installed price will be $815.25 total which I need prepaid, no refunds. I can have it in two buisness days.
Rich @Benz Werks.

So I am thinking about pulling out and bringing the X5 over Friday (I'm out of town this week) and hopefully he can install Saturday.

TwinTurboGTR · #28 07-10-2012, 03:11 PM

Chris,

Yeah, I agree. If the SA is saying that is the most logical and economical repair to start out with, I concur. In his statement, he stated as to why they went with the SAS first then resorted to the DSC module. If he didn't mention any of that, I would press him some more, but they way he explained it was thorough. He doesn't know what spell check is, but that's besides the point.

Now it just comes down to price. So if your Indy can do it for cheaper, pull the X out and send it over to him. If the price difference is only a few bucks, just leave it with the dealer. If not, move it. That's my honest opinion.

SlickGT1 · #29 07-10-2012, 03:12 PM

That is a much better price. Dealer is never my first choice if something needs to be done.

2001SilverX5&MR2owner · #30 07-10-2012, 04:20 PM

Yeah, I am going with my Indy. He is very good. The only reason I didn't go with him in the first place is that he is a one man operation and doesn't have loaners. My wife needed a car to get to work and I was going out of town for the week. So I opted for the dealership and a BMW loaner which my wife enjoyed tremendously. So I will let them know at the dealership that I will not have the repair done and return the loaner.

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