Avoid BMW Fairfax

[NOVAwhiteX5M]

first of all i have been going to this dealer for almost 10 years and bought several cars including 2 m3's and a x5m recently in addition to the cars my company has purchased.
Short version:
i go in for a 15k oil change and walk out w/ 9 extra miles and a gashed up front rim.
Long version:
400 miles left before the oil service due i take my car to bmw ffx. I get there around 9am the service advisor has NO idea that i made an appointment or why i was there. I explain im there for a oil change. The service manager says i don't need an oil change! So being polite i tell them the i-Drive and dash is indicating an oil service required. He then proceeds to open my hood all my doors and is practically giving me a warranty inspection. As i had a friend follow me i told him to contact me if he needed anything else. At this point the service manager said i couldn't leave until he thoroughly inspected the car. So i wait wait wait 15 min rolls by, he writes down my odometer and i leave. fast fwd to 6:30pm where i try to call and see if they can get my car ready. I call no less than 7 times before someone picks up and they claim they have no information on my car or if its even there. I kindly request they check again w/ my phone number, name, company name etc and they finally say they have located the car. I get there in less than 5 min from hanging up.
The service ticket says the air filter has been replaced when i told them EXPLICITLY NOT to, a bmw service comes by and confirms they only wrote that in the ticket so my warranty wont' be affected. I get in the car and notice my passenger side seat has been moved esp the thigh support. I drive away and notice the fuel reserve light and also noticed the mileage and oil level light. I snapped this pic in disbelief!

I then get home walk around the car and notice this :mad0260:
Fresh gashed up wheels!

This wasn't the first time i heard of bad service here as another coworker took his 335 there and they scratched his trunk .
Now i'm waiting for the service director who won't return my calls!