A rant and I'm also asking for some help

[xRide]

So my front bags were shot and I decided to buy the arnott replacement, however these are not the complete strut/bag.

I took it to GTS Motors on Long Island to install them. The moment I showed him what I needed done he (boss) starts to complain.

He installed one bag and called me to tell me the connection where the air goes in on one of the bag was broken. So ok...I called arnott and they overnighted a new connection to me. I brought it to him and installed the other bag.

Went to the shop to pick up the truck, as I check to see if the job was done right, i noticed one of the bags were soft....completely soft. Not kind of soft, but soft.

I brought it to his attention and his first words were "I don't know. I installed it as should be." Granted I was not pleased with the response.

His mechanic looked it at, put a hose up under where the bag is and listen...then plug his computer in for fault codes......Is that the way they troubleshoot things? I learn from here and from patching my bicycle tubes that to find a leak that you cant see, use soap and water.

How can a supposed master mechanic, who works on predominantly german cars give a response...I dont know. he didnt even check.

Now im not saying he did anything wrong, but its like he flung the bags in and mark the truck. i doubt he even recalibrate the suspension, because if he did, he would have had done it with properly inflated bags.

Ive been to his shop a few times over the years( I used to have a 5 series) and I only left satisfied once and that was when he did my oil change on the x5.

Now im not saying he did anything wrong with installation and the bag might truly be bad, but im very displeased with his troubleshooting?

When my car was going crazy because of electrical issues, he was quick to say it was some module, when it was really the alternator. I did my research and fix this myself.


With that being said....

Apart from a faulty bag, what are some of the other issues why the bag would be losing air?

Thanks guys.