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#11
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Dude, do you really think anyone there gives a crap? They are used car salesmen who are trained to make you think they care and bmws are special. If it was legal to not do a recall, they were absolutely going to get you in the car and drive off the lot. Period. Get That Sale. 'Comfortable' had absolutely nothing to do with it. And 'gently used'? Really? Good luck... But tine to pay attention to reality, imo. They knowingly sold a car with issues, effectively lying to you. I'm sure your smarmy Service advisor will whisper all sorts of assurances to you. JMHO |
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#12
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Guess that's why BMW called it a "customer service package" and not a recall, eh?
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#13
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You're catching on...
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#14
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That's not entirely true it just wasn't explained to him that it was the dealerships legal adviser that felt comfortable letting the car go without the service completed. |
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#15
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I highly doubt that the legal adviser for the dealer was consulted when that vehicle was sold. Since the N63 campaign is not a recall, vehicles can be sold without the work being performed on them. On a recall, dealers are prohibited from selling vehicles that have not been repaired under the recall.
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#16
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I think the conversation was "go a guy interested in the X5 with an active campaign- can I sell it or not?"
"sure, not a safety recall. Just dont mention it to him. If he does find out, we can tell him it wasnt a safey and we were waiting on parts or something" Under the campaign, a leaking injector that has been washing down a cylinder and destroy a cylinder...or a motor... much better they discover this after the OP owns it. Prior to that, the dealer is SOL. I do not think BMW will fix dealer cars the same as they might agree to fix an owners car. If you dont think that dealers know precisely how lurking issues can impact them with used cars, you are kidding yourself. |
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#17
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I've heard the work cannot be done on any cars owned by the dealers. If I was a dealer, if someone was trading an N63 based vehicle in, before the paperwork is all signed, I would have that car checked in under the current owners name in the service department for the N63 work. Essentially the work was done to a dealer owned vehicle after it was checked in for service. If they were quick, they could get timing chain test sent to BMW and previous service history would show if any of the other components were replaced. I'm sure dealers are already doing this except for the vehicles where the BMW money comes into play.
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#18
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Where I like Porsche. I think
I was considering a Used Porsche Cayenne S vs. a X5 4.8l
I find a Cayenne in Dallas 200 miles aways and the owner states online it has been serviced by a Porsche Dealership. It looks clean. So I call up that dealership-Service and give the Vin of the Cayenne they says ... sure we have all the records online for all the cars and we will tell you anything that isn't personal customer information. Service guy tells me it has been 2 years since they saw the car last and that a big thing or two hasn't never been done. So then I try doing the same with a BMW x5 with BMW service. They tell me they do not have anything but warranty related service to offer and will not give that out unless I am the current owner. In short I can get no service history on a BMW. So that is why I found it attractive when my X5 seller posted he would provide the BMW service records. Seeing the records I can see that a number of things were done. Like the valve covers and timing cover leaks. Like when the brakes were done. etc. etc. Point is BMW doesn't make it easy on the buyer do they. |
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#19
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If the dealer is selling the car, the salesman will provide the info. There is an incentive for him to do so.
1) You didn't buy it from a dealer 2) You already have it So, there is no incentive or reason for the dealer to provide the information. There is nothing in it for them. Why would BMW want to be involved in this? So, you want BMW to spend time and resources to give you records? Why would BMW do that? You buy the vehicle and BMW gets nothing out of it. Do you really think BMW has some attachment to every single vehicle they sell? That they want to make sure that every vehicle has a good home? BMW is a company and the dealers are independent from BMW. Neither BMW or the dealer is a "rescue" group where they care where vehicles go. Once BMW sells the vehicle, they really don't care anymore and if it gets CPO'd, then they care as they have been paid money to care. An 8 year old vehicle with 105k miles on it, the dealer nor BMW care about it; it was a private sale. You still are considering the dealer and BMW as a single entity. |
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#20
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But Ron seems to want information to be handed out freely. Not providing it is the best course of action. If the previous owner wants you to have it, then can easily provide it. You do have to view anything that they give you though as skepticism. Is that all of the information, or did they leave anything out of it? A vehicle could have a clean service history and then the owner starts to have issues, they may not take it to the dealer as they might know what it is. They decide to sell the vehicle in a private sale or otherwise and let someone else deal with it, but the service history shows a clean vehicle. In the case of Ron, at 105k miles, you would expect leaks and such and the previous owner might have known that. They didn't want to pay the dealer to fix it as you would never get the money back out of the vehicle, so they sold it. New owner now gets to deal with it.
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