WARNING- Windshield Repair

[X5FX]

Originally Posted by canamx5

Use your remote to roll the window down and open the door from the inside.
Sorry about your troubles.

THANKS!! Cant believe I didnt think of that...Im going to miss climbing in the pass seat and over the center console. Hehaw!

[X5FX]

BTW- brought it to dealer, they said the ext handle cable is broke. Had to order the part, should be in on Tuesday.

[LVR]

Feeling your pain mate. Just a quick question, have you established from your reports that it is faulty workmanship as opposed to the type of glass?

It's odds on that they will claim they did it right but because the glass is some special type it didn't work and that they weren't to know. That will be their defense. While it is obvious that the job is stuffed, any umpire in your matter will likely want to see clear reasons why....

Good luck

Cheers

[X5 Guy]

I understand they did not know this glass could not be repaired like the standard windshields out there. However... they are still held accountable since they did perform the work.

They are in the business and now they know this glass cannot be done. What if the customer had liability coverage only? The customer should not have to pay out of his own pocket to have it replaced.

Bottom line is.... the business insurance should be picking up the tab. The business does not want this to happen since HIS rates could go up.

[X5FX]

The saga continues:

The new windshield displays the HUD at night fine, during overcast days the HUD is visable, but dim and on bright days it is not visable at all.

The glass shop and DEALER both claim I have the correct windshield. I just left the dealer for the second time and again they say the windshield is correct. I took the service manager for a spin and showed him how the HUD was not visable...he said he would have to show it to the BMW Field Service guy who will be in an a day or two. The service manager said this is the first HUD they have had in the shop, so he is not sure if what I am experiencing is normal or not. I told him it is not normal. WTF!

I am now in an X3 demo...hope these guys can get this right.

On a side note, this baby is much faster than the X5 (same engine) and the AC blows twice as hard.

[The Cleaner]

I did not read the entire thread, but I just had my 335 windshield repaired and the guy that did it showed me a picture that looked like what happened to your car and said that about 1 in 6 will turn out like this and ask if I want to still get it repaired.

[nupe10123]

Sorry for all your pains. Do you have any 'before' pictures to see how big the cracks were? Also where on the windshield were they. I agree that your windshield was really messed up, but could they possibly argue that the repair size matched the crack and they informed you it could look like this? It would be your word against thiers if you don't have pictures of the crack area prior to the repair.

Also, in some areas if the crack is in the drivers direct line of site, then by law the crack can not be repaired and the glass must be replaced. If this is the law in your state and the crack was in direct line of site - then you may not have a good case to have them pay for the entire replacement. In any event, I hope you get your ride back to 100% soon.

[X5FX]

Originally Posted by nupe10123

Sorry for all your pains. Do you have any 'before' pictures to see how big the cracks were?

Thats the point, I didnt have any cracks...I had a small chip that was barley noticable.

BTW- dealer just called and said they fixed HUD, when the glass shop installed windshield the didnt connect the rainsensor properly. The rainsensor also has a light sensor which brightens HUD during the daylight. It will be ready in am.

[X5FX]

UPDATE:
The owner of the shop and the owner of the Glass Repair Company were both served by the court several days ago.

Today I received a phone call from the Glass Repair Company owner (a partner I didnt deal with) who apoligized for the actions of his employees and he stated he is bringing over a check immediatly for the full damages. I told him he could simply mail the check, but he insisted that someone would hand deliver it.

[rufusdedog]

Congrats! Sounds like your persistence paid off.