Thinking about claiming a lemon car...(UPDATE: Bought an E63 AMG)

[golfer4life]

Would not hurt to start consulting with a lawyer

http://www.californialemonlawattorneys.com/

[drod]

you see?? after repeated attempts to resolve the exact same issue BMW still continues to ignore this customer...

he has every right to file a claim and take legal action... I would!!!

BMW must step up and take responsibilty!! END OF STORY!!

who's knows how many others are also being ignored!!

[X5FX]

Originally Posted by drod

you see?? after repeated attempts to resolve the exact same issue BMW still continues to ignore this customer...

he has every right to file a claim and take legal action... I would!!!

BMW must step up and take responsibilty!! END OF STORY!!

who's knows how many others are also being ignored!!

its a conspiracy...all BMW's are made by VW in Mexico. They dont want us to find out the truth. We cant handle the truth.

[golfer4life]

Originally Posted by topgear66

(UPDATE) 9/24/07

Today I got a call from BMW Customer Service, I'm not sure if it was my dealer or BMWNA, and a lady was asking me how I was enjoying the purchase of my new BMW. I quickly interrupted her and told her I was actually thinking about terminating my lease contract and selling the car back. She stumbled and put me through to BMWNA customer service. I explained in detail what happened from the time the first problems occured which dates back months ago. I went onto tell her that the customer service at Bob Smith BMW has been appauling, I try repeatedly throughout multiple days to get a hold of the Service Manager or an engineer to speak to me personally and tell me exactly what's the diagnosis. I have still not heard from an engineer nor the service manager. I continued to tell customer service I have givin Bob Smith 10 cars of service, 5 cars of my own. Service also refuses to bring me up a loaner car, an x3, because I am an hour's drive away. The customer service rep then says she will out in a complaint to BMW's Service Department at Bob Smith, which does not even help becuase I still don't bave my 5 month old X5! Today, I sent all emails between me and any associate at Bob Smith, any signed papers and all financial paper work that was exchanged.

My previous X5 lease was with the same dealer and I was never happy with them because they have a very limited number of X3 loaners. They will always send me to their in house Enterprise rental and issue crappy compacts for loaners. I complained several times and they did not do anything about it. Their service manager was always on the phone or MIA, the same reason why I never went back to that place. It's unfortunate given the fact they they're located in an upscale neighborhood and you would think that they will provide better service. Good luck.

[Satan1974]

Our X5 recently had similar problems. First, lots and lots of errors, then it wouldn't start. Had to be towed to the garage. They tried a few things then had to speak to BMW Germany as they ran out of ideas. Turned out to be the main/central computer control unit. This is what they plugged their diagnostics in to to get fault reports. Because that unit was faulty, it was giving inaccurate diagnostic data. Not only did this lead the engineers on a wild goose chase, but the faulty central computer gave all these fake errors and caused the car to shut down. Swapped it out, and the car has been great since.

[topgear66]

Originally Posted by Satan1974

Our X5 recently had similar problems. First, lots and lots of errors, then it wouldn't start. Had to be towed to the garage. They tried a few things then had to speak to BMW Germany as they ran out of ideas. Turned out to be the main/central computer control unit. This is what they plugged their diagnostics in to to get fault reports. Because that unit was faulty, it was giving inaccurate diagnostic data. Not only did this lead the engineers on a wild goose chase, but the faulty central computer gave all these fake errors and caused the car to shut down. Swapped it out, and the car has been great since.

It pretty much matches the description of my car but when they tried to change out the ECU and program it, the car would not accept it.

[sickyute]

sounds similar to me
2 weeks without my 1 day old x5 4.8i
they went through a bunch of possibilities but then they found out it was the mechatronik
replaced it, reprogrammed to v27 and it's been fine (2 days now) so far.

my first loaner was from enterprise... a BS PT cruiser but after much complaining i got put into a 3 series which to me is still not good enough but it's better than a pt.

good luck.

[topgear66]

Originally Posted by sickyute

sounds similar to me
2 weeks without my 1 day old x5 4.8i
they went through a bunch of possibilities but then they found out it was the mechatronik
replaced it, reprogrammed to v27 and it's been fine (2 days now) so far.

my first loaner was from enterprise... a BS PT cruiser but after much complaining i got put into a 3 series which to me is still not good enough but it's better than a pt.

good luck.

Mine was in for 33 days and they could not reprogram the ECU, and after a certain amount of days in the shop they must buy the car back, which they did.

[drod]

Originally Posted by topgear66

Mine was in for 33 days and they could not reprogram the ECU, and after a certain amount of days in the shop they must buy the car back, which they did.

did they pay full price?? (It's expected..)

[edco]

Maybe board moderators oughta put the VIN # as a sticky in case an unsuspecting board member or acquiantence attempts to buy it as a CPO.

Would suck to have it come back here to someone else...

ED