Thinking about claiming a lemon car...(UPDATE: Bought an E63 AMG)

[golfer4life]

Originally Posted by topgear66

(UPDATE) 9/24/07

Today I got a call from BMW Customer Service, I'm not sure if it was my dealer or BMWNA, and a lady was asking me how I was enjoying the purchase of my new BMW. I quickly interrupted her and told her I was actually thinking about terminating my lease contract and selling the car back. She stumbled and put me through to BMWNA customer service. I explained in detail what happened from the time the first problems occured which dates back months ago. I went onto tell her that the customer service at Bob Smith BMW has been appauling, I try repeatedly throughout multiple days to get a hold of the Service Manager or an engineer to speak to me personally and tell me exactly what's the diagnosis. I have still not heard from an engineer nor the service manager. I continued to tell customer service I have givin Bob Smith 10 cars of service, 5 cars of my own. Service also refuses to bring me up a loaner car, an x3, because I am an hour's drive away. The customer service rep then says she will out in a complaint to BMW's Service Department at Bob Smith, which does not even help becuase I still don't bave my 5 month old X5! Today, I sent all emails between me and any associate at Bob Smith, any signed papers and all financial paper work that was exchanged.

My previous X5 lease was with the same dealer and I was never happy with them because they have a very limited number of X3 loaners. They will always send me to their in house Enterprise rental and issue crappy compacts for loaners. I complained several times and they did not do anything about it. Their service manager was always on the phone or MIA, the same reason why I never went back to that place. It's unfortunate given the fact they they're located in an upscale neighborhood and you would think that they will provide better service. Good luck.