Seven Hour Programming?!?!

[Ferguson]

Have car in for service, a couple of tiny things one of which is steering wheel returning all the way out. Needed reprogramming.

They called mid-afternoon and said I would not ge tit back today, it "still said 7 hours remaining to program".

How in the world can flashing in a new program take 7 hours?!?!?

Is that normal? Are they loading the bits one by one on a toggle switch?

By the way, my oil change -- the first -- was calling for 25,000. I decide I wouldn't even consider going that long, so am paying for a first change at 6500. It's pretty black. Yes, I know it can last longer, but I feel better. But 25,000 miles? And 2 years (I bought July 2007, it says July 2009).

PS. They gave me a 328 as a loaner. Piece of junk, seat is uncomfortable and the car smells (I think it had smokers in it). And I had to sign away all my rights to get it. This "we always provide a loaner" is not everything it is cracked up to be.