Lying Dealer

[X5CA]

Hello everyone

The recall I was talking about in the other thread was actually a software upgrade , I don't know which software exactly but according to the stealers , It was that of "2009" who knows

Anyway ,

When the stealers rang me up for the "recall" , they promised me it would take not more than 5 to 6 hours as long as i drop off the car at 8 AM .

Today i took the X there and waited and waited , well they gave me an excuse that because i need my oil changed (which was due in 2800 kms !!!!!!!) and my microfilter and my rear license plate number bulb which was blown , it would take at least 4 days !!!!!!!!!!!!!!! BS !!!!!!

I was like WTF !! You guys told me a few hours !! Oil change doesn't take more than 2 hours and replacing a burnt bulb doesnt take more than 10 minutes !!!

Anyways ,
I demanded to talk to the manager but as it is a Saturday , they were off .

Then i demanded a loaner and we all know how different people at the stealers have different excuses . One said that we dont offer loaners anymore for the past 3 years ( They had at least 20 demo cars parked at the back) , one said that he is not authorized to do so while another said that i have to take to the manager who was on holiday !!

JESUS !!!!!

I stayed there for 3 hours arguing for a loaner and finally when i spoke to BMW Middle East , one of the representative told me that "well the re-programing isnt that important so why dont you take your car back and come back another time" which was very weird because when i got the call from the dealer saying that it was URGENT !!

I'm sorry , I just need to vent .

Tomorrow ill be calling the manager and hopefully ill be getting a 3 series coupe as a loaner but its only for 4 days hehehe ..

Its funny how dealers spread a red carpet for you when you're buying the vehicle but after the payment is done , you're a nuisance to them

But at least im getting a free upgrade .

One other thing , when i was waiting for the manager and all that , i was going through the X5 accessories catalogue and i wanted to ask for the Wood trim on the selector and the steering wheel as well as the iPod interface (Add on) and guess what were the prices

1- Wood on the selector , 300 USD + 217 USD (labor charge ) , claiming that they have to be very "careful" when making the switch . Total BS . Im sure i can find a DIY here somewhere .

2- Wood trim on steering wheel = same prices as the Wood selector along with the BS about being careful (just an excuse to have a high rate of labor charge) .

3 - iPod Interface (Add on , that uses the DVD changer etc etc ) - 550 USD excluding labor .

4 - BMW rims , i dont really know the style but it is those ferric grey ones , 9000 USD excluding labor .

What do you peeps think of those prices ? BS , i know



Thanks loads for letting me vent Phew ...

[08WhtX5]

Not sure I would tittle this thread "lying dealer".

They may have run into technical issues.

You may also find better treatment when you stop "demanding" things.

just my 2 cents

[HaroldC]

remember the old saying:

"it easier to get something with sugar than it is with salt."

or something to that effect.......

[vinuneuro]

Sounds more like you're over-reacting than anything.

[X5CA]

so you'd tell me that if your dealer takes your car away for 4 days when they said it would only take 5 hours and on top of that , provide you with no loaner thats over-reacting ?

My bad

[08WhtX5]

Originally Posted by X5CA

so you'd tell me that if your dealer takes your car away for 4 days when they said it would only take 5 hours and on top of that , provide you with no loaner thats over-reacting ?

My bad

I think it depends on the situation and whats wrong with your car.
Maybe they need to get a part? Why don't you ask them why they need your car for 4 days?

I would rather be inconvenienced for a few days and have my car fixed right.

I would also say most dealers provide a loaner as a "courtesy" to their customers.

You would be surprised how your attitude towards them dictates how you'll be treated.

[SilverBullet]

Squeaky wheel gets the oil.

[NITRO_X5]

BMW dealers are equal of villains in the whole world. Only you receive VIP treatment before paying.

[Michelle]

I see you're still having problems, huh! (or should I say "huh !!!!!!! !!!!!!!!!!")

http://www.xoutpost.com/x5-e70-forum/...d-service.html

[swesson]

By the way, I have done the wood selector install myself. (You can do a search and find it) It isn't that hard and took less than 5 minutes. I can't believe they charge so much labor for this.