Bluetooth Issue

[Robert'sX5]

I picked up my X5 3.0si at the factory in SC (Nov '07) and the delivery specialist paired my Palm 700p (Verizon) immediately. The pairing was not complete as my address/contacts did not transfer but at least I could use hands free calls thru the car's speakers. Last week my phone crashed and Verizon gave me a new 700p. This phone will not pair at all! I've called the local dealer and the delivery specialist at BMW at the factory....no luck.

One, any ideas? Two, my contract with Verizon is up June 7th. BMW does not update their "approved phones" very often. ANy ideas for other smart phones like the iPhone or Blackberry models?