Vendor holding on my money - Page 2

mtech8 · #1 06-10-2008, 07:45 PM

No need to get all bent out of shape so quickly. Rejecting a credit card so fast could slow down resolution to your problem. And reporting it to the BBB should only be done after things can't get resolved.

I've purchased from MORRISTOWN BMW a few months ago. No problems with my order. They are VERY slow at responding. I figure they are using the internet to supplement their parts deparatment and haven't dedicated a person to it fully. Either that or they might have really good business and lack the resources to handle the situation. Regardless of the case, I found their discounts very good, plus I don't know of any other dealer's parts department selling on the internet.

Give them a call and try to speak to the parts manager or someone higher up. Like erick_c says, don't be belligerent, just keep talking and insisting that the matter gets taken care of.

Good luck!

brian5 · #2 06-10-2008, 08:20 PM

I've made a number of purchases from MORRISTOWN BMW. Never any question about their integrity or the quality of their goods.

They are not monitoring this forum frequently and seem to have sporadic email responses.

nupak, You said that you've spoken to the Service Director. In most dealerships, you need to talk to the Parts "director". Suggest trying that.

Good luck.

trueX5er · #3 06-11-2008, 06:57 PM

Quote:

Originally Posted by mtech8

No need to get all bent out of shape so quickly. Rejecting a credit card so fast could slow down resolution to your problem. And reporting it to the BBB should only be done after things can't get resolved.

I've purchased from MORRISTOWN BMW a few months ago. No problems with my order. They are VERY slow at responding. I figure they are using the internet to supplement their parts deparatment and haven't dedicated a person to it fully. Either that or they might have really good business and lack the resources to handle the situation. Regardless of the case, I found their discounts very good, plus I don't know of any other dealer's parts department selling on the internet.

Give them a call and try to speak to the parts manager or someone higher up. Like erick_c says, don't be belligerent, just keep talking and insisting that the matter gets taken care of.

Good luck!

Have you even seen the MB Scammer thread? This seems like exactly what they are doing. To the dot.

brian5 · #4 06-11-2008, 07:30 PM

Quote:

Originally Posted by trueX5er

Have you even seen the MB Scammer thread? This seems like exactly what they are doing. To the dot.

Sorry, I don't agree with this statement. You're comparing a dealer, who has mostly positive feedback, with a bastard scammer???

trueX5er · #5 06-11-2008, 09:54 PM

Quote:

Originally Posted by brian5

Sorry, I don't agree with this statement. You're comparing a dealer, who has mostly positive feedback, with a bastard scammer???

I'm comparing the tactics and moves Morristown is making to those of the scammer. The only difference was that Morristown actually sent the wheels.
They both are blaming the shipping company.
They both say they can't give back the money until they get their claim delivered, trapping them in the middle.
They both are not receptive to emails or calls.
Both were "tricked and led along" to make time pass (to get past the CC deadline?)
Both feel abused.

This isn't by far the first time we've heard somewhat similar complaints. Excuses like "they aren't on top of their email" or whatever are silly. They need to be on top of their game, and in this age it means communicating with customers electronically, especially if they are in a foreign country and are kind enough to go out of their way to do business with them. I never said they are trying to scam somebody, I'm just comparing their tactics.

nupak · #6 06-10-2008, 08:46 PM

Thanks ALL
I must say all my prior orders from Morristown has been good with good discounts and that's why I kept going back to them. At no time initially I thought about a refund until in all correspondence the issue of the MORRISTOWN claim with FEDEX kept being mentioned and finally today I was told by the sales rep. that I will have to wiat until their calim with FEDEX is resolved...this was my final straw. Ordering over the phone really allows for you to be abused at times or not be able to make your physical presence be felt when you hear answers as I was given by the sales rep.
I have reported the matter to BBB and will follow the recommended approach by Erick C (24 hours per "senior authority" to make a decision is all you give them).
I would love to report the matter to BMW NA but don't have any info. as to how. I think it is good if they are made aware given that MORRISTOWN represents the image of BMW and should provide the service level commensurate with the high value of the vehicle that we purchase and BMW NA expect that we will receive in all their agents for service and parts interface.
Tomorrow I will try getting the parts manager then the parts director and onwards.

nupak · #7 06-11-2008, 10:19 AM

Penguin,

Yes, you have it correct.

mtech8 · #8 06-11-2008, 09:37 PM

Quote:

Originally Posted by brian5

Sorry, I don't agree with this statement. You're comparing a dealer, who has mostly positive feedback, with a bastard scammer???

+1 Seriously don't think MORRISTOWN is trying to scam. They've done a lot of successful transaction previously (even with the OP). Just don't know what's going through their head on this one.

At the end of all of this the credit card companies are almost always on the consumers side. Chargebacks hurt. Don't know why they just don't take care of the OP right.