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#1
10-28-2009, 12:56 PM
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Pauly,
I just sent the following email to my BMW service advisor: "Hi AJ, An acquaintance with an E70 X5 in NY has the same cracked headlight problem I had a while ago and his dealer is not aware of the manufacturing defect that caused my headlights to be replaced under warranty. I know that BMW N Scottsdale was also not ware of this manufacturing defect until the factory rep came by. Do you have any information on my old cracked headlights problem (details, warranty code, internal BMW reference #) I can give my acquaintance to help him out? Thanks! Christiaan" 
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#3
10-28-2009, 01:14 PM
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FWIW.
If your out of warranty the collision part of your auto insurance may cover this. I recently had both of mine replaced this way.
__________________
"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.” Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance……. 
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#4
10-28-2009, 02:32 PM
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Response from my service rep:
The best is to ask the dealer there to contact their area BMW Factory Representative as our Representative had some information available to him that we did not have access to. Our representative told me that it was a temperature issue that was specific to the Southwest. By the way, this is still the only vehicle that we have seen this condition on so far.
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#5
10-28-2009, 05:54 PM
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Ok, looks like I am going to have to do a lot of back and forth calling and arguing with my local dealer before anything happens with this. Thanks for the quick follow up! I'll let you know if I found out anything else helpful for others having this problem.
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#6
10-28-2009, 05:56 PM
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What bothers me the most is that I just bought the car last week. Its a CPO so I dont get how it got certified. Arent the headlights on the CPO checklist? If so, who do you file a complaint with/contact when your certified pre-owned vehicle turns out to have headlights that are not even covered under your original factory warranty...
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#7
01-03-2010, 01:05 PM
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Clear Bras over the headlight can sometimes prevent this. They do absorb quite a bit of impact, and some companies even offer guarantees saying as such.
For the $100.00 it would cost to have your lights "coated" with the material, it's worth a shot. Go with a good company that uses 3M clear bra material. It's strong quality stuff. It was invented to be used on the leading edges of airplane props to protect them against stone, bird, and debris chips. In my experience it's worked great. I did have a rock hit my bra once, in AZ, and tear a small hole into the surface (which was replace free under the bra installer's warranty) but the surface beneath was 100% protected! It's worth every penny.. It "probably," "maybe" could have prevented this. $550.00 is not worth an insurance claim, in most cases, so it sucks. Check e-bay! There's got to be one floating around.
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