OEM Hitch for 2009 - what is included?

[ard]

Originally Posted by FaMaK

Thanks everyone! The parts guy swore to me that those two items are not included. I got the shop foreman out and he thought they were normally included and was surprised that they were not in my car (the dealer installed the hitch). He went into the back and opened a new kit and guess what, they were in that box. I guess I should not be surprised, this is the same parts guy that told me that "BMW would never cut a bumper on an X5 to install a hitch", he was of course wrong! I don't understand, when someone does not know something, why insist that they are right?? If you are not sure, go check the computer or ask someone! Sheesh!

Why ever would you rely on a BMW dealership for the best and most accurate information?!??!

Kind of tongue in cheek, but dead serious as well. They really are poorly informed as a whole, and most definitely just make up stuff as they go along to keep customers 'happy'..and if not happy, then 'out of their face'...