My display shows that Nav disc is missing..its not the case

[zion]

I had a similar problem. Mine stopped working for about 2 weeks then would work for a day or two, then stop again. This went on for about 2 months. I was waiting for my annual service to get it fixed. They had a hard time diagnosing the problem. They said my car was causing their computer to crash. In the end they just replaced the DVD. So it's not always the DVD drive. The DVD is not covered under the warranty, but Circle BMW paid for it to keep customer satisfaction high. That worked for me.

[bwoodahl]

Originally Posted by zion

..The DVD is not covered under the warranty, but Circle BMW paid for it to keep customer satisfaction high...

That's bullship, it's covered under the warranty.

[ard]

Originally Posted by bwoodahl

That's bullship, it's covered under the warranty.

People ask the SA "is it covered", SA says "no", their conclsuion is "not covered".

Reading the 2010 warranty statement, there is no exclusion that would exclude the DVD disc. if the disc was ABUSED- as evidenced by scratches- they could deny the claim. But that is a finding and not just a 'dvd is not covered.

Editorial comment: BMW seems to determine warranty coverage- new car and CPO warranty- based on a parts list. Unfortunately (for us and them) the terms of the warranty cover BOTH parts and 'failure modes'... so a part could be legally covered if it fails one way, and not covered another way. (Clutch is one example.)

Anyway, I bring this up so people know to not just rely on 'what the dealer says'