Engine Malfunction reduced Power new X35D - Page 2

Daripper · #11 02-19-2010, 01:41 PM

Quote:

Originally Posted by montoya

What they told me over the phone is that they discussed the fault code with BMW North America, who advised them of a service advisory that requires the DME to be replaced.

This work is being done by a very reputable dealer IMHO, and they have never BS'd me over anything. I would say that since the car was built only four weeks ago, the service advisory must be brand new- otherwise why would they install a faulty part?

I hope to have the car today, but the part did not arrive yesterday. I will post the service info when I get the car back.

Subscribed to your thread. Hopefully replacing the DME is going to resolve this issue.

- DaRip

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JCL · #12 02-19-2010, 01:53 PM

Montoya:

Thank you for a clear, factual post. Looking forward to the resolution.

ard · #13 02-19-2010, 02:39 PM

Quote:

Originally Posted by Penguin

I recall reading about someone else who got a Performance Center delivery a few months ago and had the engine go bonkers within 100-200 miles of leaving the Center. I seem to recall that was also a DME replacement.

Yes, that was a 2009... was it diesaroo?

Wrong forum:

bimmerfest - BMW Forums - View Single Post - Pcd 10/16

Retired Profile · #14 02-19-2010, 02:39 PM

Here is my thread on the topic and the resolution

http://www.xoutpost.com/bmw-sav-foru...same-time.html

ABMW · #15 02-19-2010, 07:31 PM

Was contacted by BMWNA today twice by phone (after 5-weeks) and by my dealer's service manager twice who apologized for over 20-minutes the first call. They're taking the vehicle for as long as it takes to correct the problem and giving me a loaded 3-series on Monday to use as a loaner.

Sales Associate also called to apologize twice, left a voice message, and left a text message, as well. Service Manager #2 who denied there was an issue in the first place, is being disciplined. Was told that BMWNA conducted a stern call with the dealership's Primary Service Manager, who was never informed of the situation by his colleague who he shares responsibilities with.

They also called my wife to apologize to her, prior to contacting me, which I felt was very honorable, and spoke to her for nearly 10-mins. She expressed her concerns and explained what had taken place, etc.

This is representative of the service I expect, in such a situation, and I'm satisfied at this point that BMWNA has stepped up to the plate and that the dealer is not taking the matter seriously.

I'll report back with the findings from the dealer, though they'll be keeping the vehicle for some days, until the problem is fully resolved.

For the time being, they're compensating me with several accessories that had been promised at the time of delivery. It's my hope they'll resolve the issue this time.

So, all in all, 6-calls and a text message. Again, that is the level of service I expect and I'm happy to see the results of my inquiry being taking seriously at this point in time.

It's a shame it took 5-weeks of calls with BMWNA, and 2.5 months with my dealer, but as long as it's fixed, safe, and reliable to drive, I'll be 100% satisfied with the vehicle.

If there's news next week on the results of their findings, I'll post them here.

ABMW · #16 02-19-2010, 07:32 PM

That should read "and the dealer is NOW taking the matter seriously."

ard · #17 02-19-2010, 08:23 PM

Glad to hear they have appropriately groveled and you are feeling adequately appeased.

Lets hope there is a problem found and fixed.

Although do keep in mind that "safe" and "reliable" are all unquantifiable...

Armand · #18 02-20-2010, 01:36 AM

Glad to see things are working out for you abmw.

montoya · #19 02-20-2010, 02:51 AM

Just picked up the car today from the dealer. The service ticket read that the the dealer set up a PUMA case with BMW NA for the fault codes. BMW NA replied that the fault codes indicated a faulty DME and that it must be replaced. (I don't have the service ticket in front of me, but there was nothing more interesting than what I just stated).

So, a little different from the service advisor's discussion with me over the phone- there is no Service Advisory, looks like just a faulty component.

So far so good, we have only driven it home. We packed it full of our accessories that have piled up- 214 wheels, cross bar, mats etc. Now that it's home, I hope to have welcome pictures posted by Sunday (we're up at the Mt. tonight for my daughter's ski race tomorrow).

Thank-you to all that have replied. Now that the car is back, I look forward to driving it (finally) and giving everyone our first impressions.

FunfDreisig · #20 02-20-2010, 09:12 AM

Quote:

Originally Posted by montoya

Just picked up the car today from the dealer. The service ticket read that the the dealer set up a PUMA case with BMW NA for the fault codes. BMW NA replied that the fault codes indicated a faulty DME and that it must be replaced. (I don't have the service ticket in front of me, but there was nothing more interesting than what I just stated).

So, a little different from the service advisor's discussion with me over the phone- there is no Service Advisory, looks like just a faulty component....

Thanks for the followup and good luck with the repairs.

Funf Dreisig

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