How do I eject DVDs from in-dash changer?

[twowinns]

I'm trying to eject a DVD from my in-dash 6-disc DVD changer, but having no luck. I've pressed the eject button :

• While the movie is playing
• When the movie has stopped
• When the audio source is something other than DVD
• With the engine "on" and "off"

The eject motor makes a sound like it is trying to eject the disc, but nothing comes out of the slot. The owner's manual says nothing about ejecting discs from the in-dash changer, only the glove-box changer. BMW Assist was closed tonight, so I thought I'd try this forum.

Anyone experienced this and have an idea what I'm doing wrong?