2010 35d Service Nightmare and Question

[Diesel Esq]

So I took my 2010 x5 35d into the dealer for my first service at around 10600 miles. I thought all would go smoothly. Wrong. The normal service went fine - oil change and DEF change. However, there were a couple of service campaign items that were due on the vehicle according to BMW. One was for a software update (reprogram DDE Data status). Well the software update failed and something called a CIC module failed. Apparently the work order shows that they tried various things but apparently they replaced the CIC module and they had to reload the navigation system.

In layman terms, the situation they said caused them to replace the audio system. My first thought was about my Sirius subscription and they assured me that would be ok. Wrong.

In the end, when I go into my car I noted that the Sirius radio would not work. I called Sirius and they told my the radio had never been registered and that I had to pay a fee for a new subscription and that the rate per month has changed also to more than I was paying.

So a couple of questions:

1. Has anyone else had this problem with the reprogramming of the software on the 2010 x5 diesel?

2. Do you think the dealer or BMW will reimburse me for the Sirius fee for the new radio and the cost that each month will be more than I was paying under my current contract?

3. The navigation system was reloaded with Premium 2009-2 Discs 1 thru 3 - is that the version I had before or is there a newer version they should have loaded?

All this is related to a 2010 x5 diesel that I bought in November 2009 that was built in October 20009. It had the premium sound system option.

Thanks for any direction you can provide.