Peeling Trim

[brisbmw]

So same deal here, steering wheel and door handle trim is peeling away.

I know this has been talked about many times but just wanted to inform everyone that is thinking about getting it replaced under warranty.

I recently took my X into East Bay BMW and they came back saying it is a wear and tear item and would not be replaced under factory warranty. So I pushed the issue a little more and had my SA take some pics and send it into BMWNA, denied! So I then proceeded to contact BMWNA myself which I just received a call back same thing w&t item not under warranty. From my phone conversation with the rep it seems that it's actually up to the individual dealer weather or not they decide to replace it, go figure. She suggested that I try another dealer, what a joke and to be turned down again, I don't think so. I guess maybe if you purchased the car from them they might be a little more understanding, but since I purchased it from private party, you guessed it ...no such luck.

To be honest how much can the cost really be for the dealer? I mean all the warranty work they are getting from me already you would think they would just have both pieces replaced and make me a loyal and happy customer.